Comcast Xfinity
Complaint 28803 Details

I had an email acct. under my now deceased sister's name, but signed the receipt, gave the tech MY phone number to set up the account-even made payments! Yes, my name, my phone #, my money was good enough to SETUP this acct., but now they say I am NOT authorized on the acct.-mine was the only email address on the acct! THE ONLY signature! My phone#! My money!!Yet, because she had the misfortune of getting Breast Cancer, the misfortune of having an unscrupulous oncologist using chemo-which is PROVEN NOT TO HELP BREAST CANCER ONE BIT (Ladies with same misfortune--look it up! Do not blindly let someone kill you off with your blessings simply because they wear a white coat--there are REAL alternatives!), and I mistakingly? thought being authorized to set the whole thing up with MY phone#, at MY address, with MY signature meant I MUST be authorized on the account-the email CS Rep nearly gave me a heart attack!-VERY Important emails with auhorization codes to access many thou$and$ are in there. Yet while my PC was down, they took away my access-STOLE MY PASSWORD to MY email. Does Yahoo do this? Google/GMail? Microsoft/Hotmail? There were no warnings this might happen in their Ts&Cs (Yes, I actually read them). This is downright theft..Here is a copy of the "Chat" with the CS Agent of these thieves-if space allows:
Short Description

I had an email address under my someone else's account, but can no longer access these VERY IMPORTANT emails-you are keeping MY documents hostage. HELP!!(optional)

analyst Christian has entered room

christiancQNT: Hello Robert, Thank you for contacting Comcast Live Chat Support. My name is Christian. Please give me one moment to review your information.

Robert: My Issue: I had an email address under someone else's account, but can no longer access these VERY IMPORTANT emails-you are keeping MY documents hostage. HELP!!

christiancQNT: Thanks for contacting Comcast! I look forward to helping you today. I hope your day is going well Robert.

christiancQNT: I can see that you are here on chat with us today because you are trying to log in to your e-mail account to access important documents, is that correct?

Robert: It was....hoping to get it back on track-with your help..

Robert: YES

christiancQNT: I understand that you are having an issue with your Comcast log in for your e-mail account. I apologize for the frustration and inconvenience. By the end of this chat I am sure we will have resolved this issue together to your satisfaction.

christiancQNT: Can you tell me your affected e-mail address?

Robert: [email protected]

christiancQNT: Thanks for the information.

Robert: ty

christiancQNT: You are welcome.

christiancQNT: You said that it is under someone else's account, is that right?

Robert: yes-Kim Taylor...

christiancQNT: Thanks for the information.

christiancQNT: Do you know if Kim still has active services from Comcast?

Robert: no...she has passed away...

christiancQNT: I am so sorry to know that.

Robert: me too

christiancQNT: Just to set your expectation that we can only reset the password if you are the account holder or an authorized user in the account.

christiancQNT: I am checking first if you are added on the account already as an Authorized user so that I can reset and provide you the password to log in to your e-mail account.

Robert: I should be Authorized user..they set it up with me-even used MY phone number for setup..

christiancQNT: I understand Robert.

christiancQNT: Thanks for the information.

christiancQNT: Is the account already processed for name change?

Robert: Just to "set YOUR expectation..." if you can't get me my emails, I will report to every viral scam site on planet & sue your co. ;o )

christiancQNT: I understand you Robert.

christiancQNT: We are trying to figure out this issue to help you.

Robert: ? Don't know-she died--get it???

christiancQNT: If the account holder passed away, name change should be processed immediately.

Robert: this was my sister-don't add mental anguish too

Robert: good

christiancQNT: I understand but you are not listed on the account as authorized user and the account is also disconnected.

Robert: I just want to get my email & contacts to my gmail acct

christiancQNT: I understand you Robert and I know that e-mail account is very important.

Robert: WTF? I signed to hook it up

christiancQNT: But we have to follow correct steps in retrieving e-mails.

Robert: the tech used MY phone number

christiancQNT: Here in Comcast your protection is our top priority, so to ensure the security of your account, please provide me the following information. Just a reminder, please make sure to provide the correct last 4 digits of SSN on the account: 1. Phone number on the account. 2. Name on the account. 3. Last 4 digits of SSN registered on the account.

Robert: so do it

christiancQNT: I will need to check further on the account.

Robert: when they hooked it up, NONE of that info was used--as I said, the tech put it under MY PHONE NUMBER. I SIGNED FOR IT. PERIOD.

christiancQNT: Thank you for the information.

Robert: I couldn't remember her phone #, nor did he EVER ask for it--just MINE!

christiancQNT: I understand but your phone number is not on the account.

Robert: bull

Robert: it's on the receipt--the ONLY ONE!!!

christiancQNT: It may be on the receipt but not on the account.

Robert: I NEED MY MAIL MORE THAN THE $1O,OOO i'LL GET IN A LAWSUIT!!!

christiancQNT: I understand.

Robert: But I WILL settle for ten thou from YOU personally, then $10k from Comcast, if I must..

christiancQNT: You are not able to verify the account so I am not allowed to provide you any information anymore.

christiancQNT: I know that you just want to log in to your account using your username and password. To ensure the security of your account, we need to fully verify the account before we reset password.

christiancQNT: Since you cannot provide the complete information for now, I am unable to complete your request for today. No worries, you may chat back with us once you have the complete information for verification so that we can proceed to the changes on your account. You may also call us at 1-800-934-6489.

Robert: it's my property thief

christiancQNT: We are protecting the account that is why we are doing this.

Robert: See you in court, pos

Robert: I have acct #, wtf? that's not enough??

christiancQNT: You are not authorized on the account.

christiancQNT: Even if you verified it fully, we are still not allowed to provide account information.

Robert: bullshi*! Hey RipoffReport.com....Read this bullshi*

christiancQNT: Please stop profanity here on chat or else I will be forced to close our chat.

Robert: IT WAS ENOUGH TO SET THE ACCT UP, NOW YOU ARE KEEPING MY EMAIL HOSTAGE--THAT IS THEFT

Robert: I SET IT UP, NOT KIM. NOW U REFUSE TO GIVE ME ACCESS TO MY PROPERTY

christiancQNT: We are ready to provide you the information that you need if you are the account holder or an authorized user.

Robert: IF I LEAVE YAHOO, I CAN GO BACK & GET EMAIL

Robert: YOU ARE THIEVES!!

christiancQNT: If you verified the account and an authorized user, then we will be able to provide you the account information for your e-mail.

Robert: I SET THE (Inappropriate Content Removed) THING UP-HOW THE***** IS THAT NOT AUTHORIZED???!!!LOUSY (Inappropriate Content Removed)MONEY GRUBBING THIEVES-THANKS FOR PROVING MENTAL ANGUISH ON TOP OF THEFT--YOU STOLE MY PASSWORD, LOCKING ME OUT OF MY PROPERTY. SHE IS DEAD, (Inappropriate Content Removed). GET ME A SUPERVISOR BEFORE YOU GIVE ME A HEART ATTACK, UGGGGHHH!!!!!!!!!!!

christiancQNT: I am sorry for the inconvenience Robert.

christiancQNT: I have to close this chat now for profanity.

The chat session has been closed

christiancQNT: Analyst has closed chat and left the room