Legacy Publishing
Complaint 287918 Details

The company runs a slick push sales department to convince buyers to buy a audio book/program of CDs about child behavior correction ("Total Transformation") that may or may not be effective. But once you sign up for an additional one-month $1 subscription for over-telephone assistance they will dip into the given credit card at the rate of $49 per month every month. Calling to cancel had no effect as they have continued to charge $49 each month since 11/8/2012. One year later I called again to cancel again with a demand for a refund for all the unauthorized charges (14X$49=$686) or face complaints to BBB, FTC, and state consumer affairs. At that the rep agreed to cancel and reimburse only the last two charges. This is not acceptable and barely remedies the issue, and the two refunds remain to be seen.