Betin.com
Complaint 287126 Details

This bookmaker closed my account with no reason whatsoever.

My account was fully verified (send documents after they request it and got approved) and I was still completing the rollover of my sign up bonus.
My balance exceeded 1000£.

Username-buxa5stars

This is the email I got from the customer service:

"Good morning Betin Customer,
This is e-mail is to inform you that as per our Bonus Terms and Conditions Rule:

2. Only one Bonus per person, household address, email address, debit/credit card number, or IP address is allowed.
As you have been in breach of the Terms and Conditions we have suspended your Account with immediate effect and refunded your card of the initial deposit (GBP 100)
We also would like to inform you that this Betin Account will be deemed closed 24 hours after this e-mail

Kind regards"


They dont gave me any further explanation on this case, I have contacted the admin of the website that I found the banner in and he said to me that there are more players with high balances experiencing the same problem (account blocked, funds confiscated and only deposit refunded).

This is shameful, I supposed this was a serious bookmaker because I know some people that received money with no problems but maybe just another scam company.
I would like your help thank very much.