FlawlessEffect.com
Complaint 285963 Details

Please find below the emails that have been sent between Flawless Effect and myself.


7th November 2013

Hello,
In early October I was offered a FREE trial of your product (Flawless Effect) and the promotion clearly stated I would only be charged the postage of $4.95, no more to pay. My credit card was charges $4.95 on 9th October 2013. I have waited ever since for my product, it has not arrived. Today when checking my credit card I find that you have charged me a further $98.37 on 6th November 2013. I strongly object to this charge and request that you refund my money ASAP

Thank you for your co-operation in this matter

(I have removed my personal info)


There Reply:

Our records shows that you were charged $98.37 because you did not cancel within the 15 days trial. We have canceled your membership, there will be no further shipments and charges. I can give you 50% ($49.18) refund.

For further assistance regarding the refund that you requested, please call our customer service department.

Thank you!

Flawless Effect Customer Support
[email protected]

UK Toll Free 0800 242 5070
Mondays - Fridays 8am to 1am GMT
Saturday 8am to 10pm GMT

US & Canada Toll Free 8772187946
Mondays - Fridays 4am to 9pm EST
Saturday 4am to 6pm EST

My reply to them:

Thank you for replying to my email. I did not cancel within the15 days trial as I did not know about it. I have never received any of the product. I was not aware that I had a membership. I request a full refund. I am unable to make overseas phone calls from my phone, please advise what info you need to make full refund.

Thank you!

I sent this message to them:

Hi, I received a copy of my own email. Perhaps it was meant to go to someone else