CashAdvance.com
Complaint 279956 Details

I was called by a man with an Indian accent, who left a voice mail and phone number. When I returned the call I spoke with an a women with an Indian accent, she stated her name was Kelly, and told that I was approved for a $3000 loan. She advised me that I needed to purchase a green dot card and put $183.00 on the card. When I asked what this was for she stated that it was just for them to verify that I had available funds to pay the monthly bill and that I could then just use the money on the card myself for bills or whatever. After about ten minutes of verifying that they were not taking any money off this card I agreed and purchased the card. When I called in the numbers on the card she said it would take a minute to verify that the money was on there and my loan would then be transferred into my account. After 30 minutes on hold she stated that everything was all set and that I needed to then call another number to have my transferred. When I called 209-286-7475 I was told it was Net Bank and a man with an Idian accent said that they received the funds from cashadvance.com for my loan in the amount of $3,183.00. When I asked why it was an extra $183.00 he stated that it was the money that I had put on the green dot card. After arguing with him that they were not supposed to take any money off that card, he assured me that they had refunded it and included it in my loan amount an to just hold a minute while he made the transfer. When he came back on the line he stated that the transfer to my bank was denied and that I needed to purchase another green dot card with $310.00 on it for a transfer fee. I said no way! this is ridiculous, I have never heard of a direct deposit or electronic transfer being denied. He said they go through a private transfer company and they are requiring this fee but it is okay because they will refund the money and after I pay it they will deposit $3,493 in my account for the loan, the money cash advance took and the additional fee they are requiring. I said no and that I wanted a refund. He said that he could not refund the money because it was on hold with the loan and the only way I could get it was to pay the $310. I then had my husband call them back and tell them we wanted a refund and the man said that they would not give me a refund and if I didn't give the $310 they were going to use the $183 as a cancellation fee. I want my money back! how do I get it back?