Rongcheng Bestband Industry Co., Ltd.
Complaint 279746 Details

I made the mistake and purchased inflatable paddle boards from a manufacture on alilbaba.com last year. The manufacture is Rongcheng Bestband Industry Co., Ltd. My order was for 11' foot paddle boards with my own design and logo on them. After receiving and selling the boards, I started to get returns due to leaks. After inspecting the boards, I noticed that some were leaking at the seems. At first it only started with one board, then two, then three, then four, and now five boards. After getting no where with the manufacture, I opened a dispute case against them and won.

Myself, the manufacture, and the trade dispute team of Alibaba agreed that the manufacture would send me 5 replacement inflatable paddle boards. Since we agreed upon a settlement the case was close and all correspondents to the manufacture were suppose to be made by email. To my surprise, the manufacture ignored my emails and then notified me they will be at the surf expo in orlando (in one day) and they will have 5 sample boards I can take home. I agreed I would come to the expo and view the boards to see if they are an acceptable replacement. At the expo, I brought along a customer of mine who unfortunately purchased a faulty board made by the manufacture. All the sample boards were different shape, sizes, designs, and colors. They were damaged from being transported so many times. In no way, shape, or form did they resemble my 11' inflatable boards I originally purchased. My customer agreed that these would not be a suitable replacement and he would not accept any of these boards as a replacement for his board. I kindly told the manufacture that I will not accept these boards and please send me the 5 replacement boards we originally agreed upon.

After the expo, the manufacture continued to ignore my emails and finally told me they will not be sending me replacement boards. I contacted alilbaba again regarding this matter. It appears I spoke to a different person in every email. I had one tell me I will not be getting 5 replacement boards, then one tell me that I should be getting 5 replacement boards and the last one told me that I spoiled my opportunity at the expo and should of accepted the 5 damaged sample boards they offered.

I am beyond frustrated with this entire matter. My business model is simple, I make money by selling paddle boards. I have lost my shirt so far dealing with this manufacture and alilbaba.com. As you can imaging, their is no way I could offer a 7 foot paddle board to a customer that originally ordered a 11 foot paddle board. Some of the sample boards the manufacture offered me are made for kids. The boards I originally purchased could hold up to 250lbs! My market is adults not kids!

In the originally settlement agreement, myself, the manufacture, and alilbaba trade dispute team did not agree to the manufacture contacting me last minute to attend a surf expo and accept five sample inflatable paddle boards of all different shapes, sizes, colors (and damaged). If I new this, I would of never agreed to this settlement. At the end of the day, I am now being punished for following the original settlement agreement. I have lost all faith in dealing with alilbaba.com.