Cheaper Air Flights/Aerotrans Services Ltd/Flight Deal Agency
Complaint 278748 Details

I bought an e-ticket from Cheaper Air Flights www.cheaper-airflights.com on 25th September 2013 2013 and chose to pay through bank transfer. Cheaper Air Flights had acknowledged a receipt of our order 34872, and sent us payment instructions, saying they would provide the e-ticket 12 hours after we had confirmed the bank transfer in the "My Itineraries section of their website". Transfer had to be made to recipient name Recipient name: Aero Trans Services Ltd
They sent me this massage after I made the reservation:


Dear Valued Customer!

We have received your order and understand that you've selected Bank Transfer as your preferred payment method with your purchase. Please find your transfer instructions below. Once the transfer is complete, please confirm it online in the My Itineraries at www.cheaper-airflights.com, so that we can activate your tickets.

For your convenience, our company can send you your eTickets BEFORE you submit your payment. You will be able to confirm these tickets with your air company, but they will be fully activated after your payment is confirmed. Please let us know if you'd like to receive your eTickets before you submit your payment.

Please keep in mind that all transfer fees should be paid by our company. Please ask your bank to deduct all fees from the beneficiary of the transfer, or simply deduct the fees from the outgoing transfer amount.

Please note that you are sending the funds to our main office in Limassol, Cyprus. Aerotrans Services LTD, the beneficiary of the transfer, is the owner of the Cheaper Air Flights brand.

Recipient name: Aerotrans Services LTD
Recipient address: 180 Anexartisias Street, 3040 Limassol, Cyprus
Bank: Marfin Popular Bank Public Co LTD
Recipient Bank address: 205 Makarios III Ave, 3030 Limassol, Cyprus
SWIFT/BIC : LIKICY2N
Recipient Account (IBAN): CY13003001640000016432003448

Message to beneficiary: Order# 34872
Payment amount: $880

You can check your order status, edit passenger info, select payment methods and confirm your payments in the My Itineraries section at www.cheaper-airflights.com

For faster order processing, please confirm your payment online in the My Itineraries section of our website at www.cheaper-airflights.com. Your ticket will be provided to you within 12 hours after we receive transfer confirmation from you.

Payment confirmation submitted by email may result in delay in your order processing.

Do not hesitate to email us, should you have any questions.

Thank you!


Best regards,
Mathew DeBlanc
Sales Manager
CheaperAir Flights +44 20 3289 2113 (Limassol, Cyprus)
+48 22 389 6004 (Warsaw, Poland)
[email protected]


All services are provided by Aerotrans Services LTD, Ltd.: flight information, fares and offers are obtained through Aerotrans Services LTD software.
We did as required, they thanked for the transfer confirmation, and then, the day after I made the transfer I email them and asked about my e ticket and why haven't I got it yet.

I received an email from them:

Dear Valued Customer,

We need your transfer papers in order to quickly verify and confirm your payment.

Please send us the scan transaction copy at your earliest convenience.

Thank you for your understanding.

--
Mathew DeBlanc
Sales Manager
Cheaper Air Flights

+48 22 389 6004 (Warsaw, Poland)
+852 8192 6104 (Hong Kong)
[email protected]

I have done that and still didn't receive my e ticket

I have been unable to contact them since via e-mail or telephone

Following research this is exactly the situation people are reporting with a company called Flight Deal Agency http://www.cheap.flight-deal.org

People beware!!!!!!!!!!!!!!!