CEPHALON UK LTD,
Complaint 27656 Details

DATED: 18TH OCTOBER 2011

REFERENCE: ZACIN 0.025% W/W CREAM MADE BY CEPHALON UK LTD


CEPHALON'S OWN EMAIL REFERENCES: UK-20110775 ZACIN


HELLO,
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I HAVE SOME VERY IMPORTANT SAFETY INFORMATION TO SHARE WITH YOU ALL CONCERNING A PRESCRIPTION ONLY CREAM KNOWN AS ZACIN 0.025 W/W CREAM AND IF EITHER YOURSELF OR IF YOU KNOW ANYBODY THAT USES THIS CREAM THEN YOU REALLY DO NEED TO READ ON.


NOW IF YOU ARE FAMILIAR WITH THIS PRECRIPTION ONLY CREAM. THEN YOU WILL KNOW THAT ITS A VERY POWERFULL PAIN RELIEF CREAM.I HAVE BEEN USING THIS CREAM FOR QUITE A FEW YEARS NOW AND IT WAS PRESCRIBED TO MYSELF BY MY GP TO HELP WITH THE PAIN ASSOCIATED WITH MUSCLE SPASMS IN MY NECK.

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AS WITH ALL MEDICINES TO WHICH I EITHER BUY OR PRESCRIBED. I ALWAYS ENSURE TO READ THE PATIENT INFORMATION LEAFLET IN ORDER TO KNOW MORE ABOUT THE PRODUCT AND ANY SIDE EFFECTS ETC AND AFTER READING THE ZACIN CREAM LEAFLET, I HAD NO REASONS FOR CONCERNS.

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HOWEVER, OVER THE LAST FEW YEARS, I HAVE HAD TO THROW AWAY SEVERAL HIGH BACK LEATHER SWIVEL COMPUTER CHAIRS AND LEATHER THREE PIECE SUITES BECAUSE SOMETHING VERY STRANGE WAS HAPPENING TO THEM & TO WHICH I WAS PUTTING DOWN TO FAULTS WITH THE ITEMS THEMSELVES.

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WHAT WAS HAPPENING WAS THAT THE ITEMS WAS DEVELOPING AREAS OF PATCHES TO WHERE THE SURFACES WAS BUBBLING / PEELING OFF. ANYWAY A FEW MONTHS AGO.I WENT TO IKEA AND BOUGHT YET ANOTHER HIGH BACK LEATHER SWIVEL COMPUTER CHAIR AND IN A VERY SHORT PERIOD OF BUYING THE CHAIR. I NOTICED SOME CREAM HAD TRANSFERRED FROM MY NECK ONTO THE CHAIR AND SO I WENT TO GET A CLOTH TO WIPE IT OFF AND UPON DOING SO IT BECAME CLEAR THAT THE SURFACE WAS BUBBLING FROM BEING IN CONTACT WITH THE CREAM AND TO WHICH REALLY SHOCKED MYSELF.

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FINALLY I HAD DISCOVERED BY ACCIDENT AS TO WHAT HAS BEEN CAUSING ALL THE DAMAGE AND THINKING ABOUT IT. IT ONLY HAPPENED TO AREAS TO WHERE I HAVE HAD TO REST MY NECK UP AGAINST & ESPECIALLY AT TIMES WHEN PAIN WAS MOST SEVERE. ANYWAY UPON DISCOVERING THE DAMAGE ABILITY OF THIS CREAM.I OPENED A NEW 45G BOX OF THE CREAM TO REFER TO THE PATIENT INFORMATION LEAFLET AGAIN AND THERE IS NO MENTION OF ANY WARNINGS WHATSOEVER ABOUT THE CREAM'S ABILITY TO DAMAGE FURNISHINGS ALTHOUGH THERE IS A MENTION THAT THE PRODUCT MAY CAUSE TRANSIENT BURNING TO THE SKIN ON APPLICATION TO WHICH IS TRUE & MADE WORSE BY HAVING A BATH AFTER HAVING HAD CREAM APPLIED.


SO AFTER CHECKING THE PRODUCT INFORMATION LEAFLET. I NOTED THE MANUFACTURER'S DETAILS. BEING:

PHARMASOL LTD.

NORTH WAY

WALWORTH INDUSTRIAL EST

ANDOVER

HAMPSHIRE

SP10 5AZ

IN TURN, I RESEARCHED THE COMPANY ON THE INTERNET & FOUND THAT I WAS ABLE TO EMAIL AND SO I IMMEDIATELY ALERTED THE COMPANY ( PHARMASOL LTD ) ON 13/08/2011 OF MY FINDINGS AND ATTACHED PHOTOS OF WHAT WAS HAPPENING TO OUR FURNITURE. A PROMPT REPLY WAS RECEIVED FROM A MR JOHN CORLEY ON 15/08/2011 TO WHOME ADVISED THAT I WOULD NEED TO CONTACT THE LICENCE HOLDER BEING CEPHALON AND SO YET AGAIN I CHECKED FOR THE COMPANY DETAILS AS FOLLOWS:


Cephalon (UK) Ltd

1 Albany Place, Hyde Way, Welwyn Garden City, Herts

AL7 3BT United Kingdom

Tel: 08007834869

[email protected]

www.cephalon-europe.com
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AND FOUND THAT THERE WAS QUITE A FEW EMAIL ADDRESSES AVAILABLE INCLUDING THE FOLLOWING:

1. HUMAN RESOURCES @ CEPHALON.COM

2. [email protected]

3. [email protected]

4.UKMEDINFO@CEPHALON


ANYWAY I SENT THE SAME EMAIL & PHOTOS TO ALL EMAIL ADDRESSES ON 15/08/2011 UPON RECEIPT OF THE REPLY FROM MR CORLEY FROM THE MANUFACTUER BUT I FELT I WAS BEING IGNORED INITIALLY BECAUSE THERE WAS NO REPLIES FROM EITHER DEPT DESPITE SEVERAL DUPLICATES HAVING BEEN SENT ON 21/08/2011 & 01/09/2011 BUT EVENTUALLY I GOT A BRIEF REPLY ON 02/09/2011.


HOWEVER DESPITE REPORTING MY FINDINGS & OFFERING THE DAMAGED ITEMS TO CEPHALON FOR TESTS ETC. I FEEL CEPHALON IS NOT AT ALL INTERESTED & SINCE REPORTING MY FINDINGS. CEPHALON'S RESPONSE HAS NOT ONLY BEEN VERY POOR & BRIEF BUT THEY HAVE NOT TAKEN ANY INTEREST IN INSPECTING OR COLLECTING THE DAMAGED ITEMS IN VIEW OF TESTS ETC BUT THEY HAVE ALSO IGNORED MY REQUESTS FOR THE ITEMS TO BE REPAIRED OR REPLACED AND I FIND THIS KIND OF APPROACH TO BE SOMEWHAT APPAULING HENCE WHY I AM FORCED TO TAKE THIS MATTER FURTHER.

AFTER ALL I DONT SEE WHY ANYBODY SHOULD SUFFER ANY KIND OF LOSS AFTER USING A PRODUCT TO WHICH WAS PRESCRIBED AND TO WHICH SHOULD HAVE BEEN TESTED FULLY BEFORE BEING RELEASED ONTO THE MARKET OR EVEN APPROVED & DEEMED SAFE. OBVIOUSLY IF THERE WAS SUCH WARNINGS STATED WITHIN THE PRODUCT INFORMATION LEAFLET THEN PRECAUTIONS COULD BE TAKEN TO ENSURE THE CREAM DOES NOT COME INTO CONTACT WITH ANY ITEMS AFFECTED BY COMING INTO CONTACT WITH THE CREAM.

THEREFORE. IF EITHER YOURSELF OR SHOULD YOU KNOW ANYBODY THAT IS USING THIS CREAM. YOU NEED TO BE AWARE OF THE DAMAGE THIS CREAM CAN CAUSE TO CERTAIN FURNISHINGS AND SO YOU SHOULD ENSURE THE CREAM DOES NOT COME INTO DIRECT CONTACT.

IN ADDITION. CEPHALON HAS CHOSEN TO IGNORE MY EMAILS SENT WITHIN THE LAST FEW WEEKS TO WHICH STRONGLY SUGGESTS THAT THEY ARE NOT AT ALL INTERESTED AND SO IM APPEALING FOR SOMEBODY TO ASSIST ME TO START AN ONLINE BLOG ABOUT THIS PRODUCT BECAUSE WE CANNOT HAVE CEPHALON KNOWING ABOUT WHAT DAMAGE THEIR PRODUCT CAN DO AND IN TURN DECIDING TO IGNORE THE MATTER,

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AT THE END OF THE DAY, PATIENTS LIKE MYSELF BOTH RELY & TRUST THE INFORMATION PROVIDED ON THE PATIENT INFORMATION LEAFLET AND IF SUCH INFORMATION IS MISLEADING OR INCORRECT IN ANY WAY THEN THE LIKES OF CEPHALON IS RESPONSIBLE AND MUST ENSURE THAT IT IS CORRECTED.

UPON POSTING THIS INFORMATION ON THE CAN YOU TRUST THEM WEBSITE. I WILL ALSO OPT FOR A COPY OF THE ABOVE TO GO DIRECTLY TO THE BBC WATCHDOG PROGRAMME FOR THEIR ATTENTION & TO WHOME I WOULD VERY MUCH LIKE TO LOOK INTO THIS MATTER BECAUSE THIS PRODUCT IS A PRESCRIPTION ONLY ITEM AND ANY PATIENTS USING THIS CREAM HAS THE RIGHT TO KNOW WHAT DAMAGE THE CREAM CAN DO AND THEY TOO WOULD RELY ON THE INFORMATION PROVIDED IN THE PRODUCT BOX.


THEREFORE I AM ABLE TO PROVIDE PROOF OF ALL EMAILS SENT TO CEPHALON & THE POOR RESPONSES I HAVE RECEIVED IN RETURN. I CAN ALSO PROVIDE PROOF OF THE EMAILS I HAVE SENT TO CEPHALON OVER THE LAST FEW WEEKS TO WHICH WAS RECEIVED DUE TO HAVING RECEIVED AUTOMATED CONFIRMATIONS FROM CEPHALON BUT DESPITE THIS. CEPHALON HAS DECIDED TO CEASE CONTACTING MYSELF AND I ALSO HAVE DAMAGED ITEMS AVAILABLE FOR INSPECTION IF REQUIRED.


TO RESOLVE THE MATTER & AS PER EXPLAINED TO CEPHALON FROM THE OUTSET.I WOULD LIKE DAMAGED ITEMS TO BE REPAIRED / REPLACED AND THE PRODUCT INFORMATION LEAFLET NEEDS TO BE UPDATED AND PATIENTS WARNED ACCORDINGLY.

THANKYOU

D JACKSON


FURTHER TO THE ABOVE, I HAVE TODAY TAKEN MY NEWLY PURCHASED BLACK LEATHER HIGH BACK COMPUTER SWIVEL CHAIR DOWN TO MY LOCAL CHEMIST TO WHOME BOTH COLLECTS AND DISPENSES ALL OF MY PRESCRIPTIONS INCLUDING THE ZACIN CREAM.

IN TURN, I HAVE EXPLAINED MY FINDINGS AND THE PHARMACIST COULD NOT BELIEVE WHAT SHE WAS SEEING. SHE EXPLAINED THAT ALTHOUGH SHE HAD SEEN ZACIN IN ACTION, SHE COULD NOT BELIEVE THAT IT WAS ABLE TO DAMAGE SUCH ITEMS IN THE WAY IT DOES.

I ALSO SHOWED THE PHARMACIST THE PATIENT / PRODUCT INFORMATION LEAFLET TO WHICH SHE READ THRU AND AFTER WHICH SHE SAID THAT SHE WOULD FILE AN URGENT YELLOW CARD TO THE MHRA.

IN ADDITION, I HAVE ALSO CONTACTED THE MHRA AND EXPLAINED THAT CEPHALON LTD HAS NOT TAKEN ANY SERIOUS INTEREST IN MY REPORT OR FINDINGS. NOT ONLY HAS THEY FAILED TO ACCEPT MY OFFER FOR THEM TO HAVE THE DAMAGED ITEMS FOR TESTS ETC BUT THEY HAVE DECIDED TO IGNORE MY EMAILS FOR SEVERAL WEEKS NOW TO WHICH STRONGLY SUGGESTS THAT CEPHALON LTD IS NOT AT ALL BOTHERED IF THEIR ITEM IS SAFE OR NOT.

FINALLY. AT THE END OF THE DAY. THIS CREAM HAS DAMAGED ITEMS OF FURNITURE OVER THE YEARS AND THE CURRENT DAMAGED ITEMS NEED TO BE REPAIRED OR REPLACED. THEREFORE IM LOOKING FOR DETAILS OF SOLICITORS TO WHOME MAY TAKE THIS CASE UP. THEREFORE PLEASE GET IN TOUCH IF YOU HAVE ANY INFORMATION.

THANKYOU