Purecollagenskin
Complaint 269660 Details
- Date Occurred: 07/10/2013
- Reported Damages: $98.95
- Location: o 1550 Larimer Street o #639 o Denver CO 80202
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
In June of this year I was on a reliable website.
Then a popup appeared with the name of website I was on and offered to send 2 different products for $4.95 plus $15.00. The products were for teeth whitener and pure collagen for the face. At the bottom of the form, it did say: that this website is not part of website that I was on. I decided that for $19.95, I would get the samples.
It did not say that I was enrolling in a monthly charge of $98.95. The sample that I paid $19.95, then I was then charged in July $98.95 for the same sample. I did not inspect my July bank statement close enough.
In August, I was charged another $98.95. Purecollagen put in the charge, then took it out, and then put it back into my debit card account. This satisfied the bank’s 3 day waiting period so that I could not stop the charge. Purecollagen knew what it was doing.
When I finally called Purecollagen, the automatic answering system allowed me to cancel my subscription.
Then I called back 3 times and talked to a customer service representative to reverse their charges. Each time the customer service representative hung up on me.
I sent the package back without opening it. One of the customer service representatives later told me that I should have a Return Merchandize Authorization (RMA) number on the box. Because I did not have an RMA the box would not be credited back to my account.
- Yale SBID #6ea7bb9cba
- Posted 08/25/2013
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Company Statistics
- Complaint Against PureCollagen
- Complaints Filed: 158
- Reported Damages: $28,877.07
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