Nathans Natural / Nuvoryn
Complaint 268018 Details

I purchased these 2 products (Pure Cleanse & Nuvoryn) after seeing the advertisement on the Straits Times online version. I made the purchase on 6 Aug and it seems my credit card was immediately deducted and the transaction approved and went through. The credit card company is unable to do anything besides cancel the card I used and replace it to prevent further charges since this fraudulent company already has my details.

Per the website and order email, shipments are supposed to be shipped within 24 hours and delivered within 4 days. I received an email the next day that one of the products shipped (hence thought the site legitimate) but after 2 weeks, nothing has arrived. Numerous emails asking about the other product and checking on the status of the shipment, to the email address given (in the email claiming one of the products had shipped) have not been responded to. There is no phone number to call either.

It would be great if the money could be refunded somehow. I see many other consumers in the same boat and am surprised that this company is still up and running with their ads appearing in reputable places (magazines, newspapers). It's obviously a very well run scam.