Benefit Financial Solutions
Complaint 264987 Details

I would like to file a complaint against Benefit Financial Solutions. They are a supposed loan company operating out of Boston, Massachusetts. I initially received a call and an email that I qualified for a $5000 loan on July 15th. After I called and spoke with a representative, he said I could not qualify to get a loan through their lenders unless I had a co-signer or through a car title. Neither of these options worked for me. He then offered the solution of sending a "collateral payment" the sum of 5 months of payments totalibng $783.40, on a $5000 loan. I chose this option thinking it would guarantee a loan. I asked if he could tell me who the lenders were ,but he said he could not. At any rate, I was told to wire the money to someone in New York. I was told once the wire was confirmed, the funds would be deposited into my account the next day.

I wired the money on July 18th, but the next day, I received no funds at all. After emailing the representative to inform him that there was no deposit in my account of the $5000, I received I a call from another representative who told me I needed to wire an additional 5 or 6 months of payments, then I would get the loan. At that point, I told the representative I wanted a refund of the $783.40 as well as the wire fee. However, I was then informed that I couldn't receive my money back until the lender's next billing cycle went through, which is August 14th.

I received an email with something called a letter of refund attached to it stating that I would get a refund on August 14th, however, I am doubtful that I will receive my money at all. I want my refund now!