Hydroxatone
Complaint 25751 Details
- Date Occurred: 09/29/2013
- Reported Damages: $90.28
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
i ordered free trial from this company , i never received goods but they have set up a recurring visa transaction on my account , and have taken 4 payments adding up to £90. 28. i have been unable to contact them by phone or e mail, i would like to add that at no time did i give them my permission to set up recurring visa transaction ,i would be gratefull if you could help me get my money back from this company
- catluvaj SBID #08276219fd
- Posted 10/11/2013
Comments
- Hydroxatone SBID #a46871070e
- Posted 10/11/2013
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Hi there.
Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise. In your case, you could call and let us know you did not receive your products. It is our goal that our customers have a positive and rewarding experience with both our products and our service.
We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:
USA/Canada (800) 672-2259 (8 am – 10 pm EST)
Australia (0011) 800-2358-7491 (24 hours)
New Zealand (00) 800-2358-7491 (24 hours)
Great Britain (00) 800-2358-7491 (24 hours)
You can also email me directly at [email protected] to let us know how we can help.
Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.
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Similar User Submitted Complaints ▼
Hydroxatone Complaint 358956 for $200.00
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Stop takening money from my visa put it back I have not given you permission I cancel 3/1/2017
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Anonymous
- Posted on 03/01/2017
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Company Statistics
- Complaint Against Hydroxatone
- Complaints Filed: 212
- Reported Damages: $159,027.05
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