Coleman Furniture
Complaint 253839 Details

Check out the Better Business Bureau on this company http://www.bbb.org/new-york-city/business-reviews/furniture-retail/coleman-furniture-in-hewlett-ny-119615 , I wish I had before purchasing from them. I purchased a hutch/file cabinet, office chair, and 2 recliners from this company,all with problems. I will just tell you about the worst of the deliveries. The hutch/file cabinet has been delivered a total of 4 times, each time with different damages! The first time it was delivered the hutch had a busted shelve and the file cabinets would not unlock or open, my husband refused delivery; the 2nd time it was delivered the bottom of the bottom drawer was busted, literally, with hole and shards of plywood, I refused delivery; the 3rd time it was delivered there were scratches and scuffs on the top surface of the file cabinet, a tear in the backing board (which was there before) and it was dirty, we both were present and refused delivery. I was told each time that a furniture medic would fix it and make it look perfect, in factory condition, and each time it was not. I was told I could not cancel the order because "they had the right to repair the furniture" never mind that I paid the money up front for new furniture, not repaired 3 times over and still waiting on it to be delivered with false promises for the past 4 weeks. I told them I wanted a refund and they told me I did not want to do that because I would be charged a 25% restocking fee!! That fee would be $192.25! So, I am to be charged for much aggravation for the past 3 months. I have made so many phone calls and have been made a whole lot of empty promises. When I asked to speak to a higher authority I was told there was no one else just Jordan or Steven, I asked if they had an owner or president and I was told yes but they do not get involved! This is not an honorable company. The supervisor Steven, that makes the decisions, is arrogant, condescending, makes false promises and is abusive. I filed a dispute with pay-pal 06/12/13, they were courteous enough to escalate it to a claim since it was past their 45 day period to file a dispute. Filing the dispute had Steven make an attempt to resolve things but he did not follow through. He promised that the file/hutch cabinet would be delivered on 06/24/2013 in perfect condition (after sitting at the warehouse for 40 days since the 3rd delivery on 05/14/13) and he would give me a $150.00 credit for my aggravation. The hutch was delivered on 6/24/13 with a new damage!! The hutch does not sit level on the base and overhangs on the left side, the side is also loose, and the veneer is buckled where it has obviously been banged plus the top of the file cabinet where repairs to the top from previous damage are very evident. I called Steven back and told him of the damage. He has not done anything to have it repaired and refuses to credit the $150.00 till I drop the claim with Pay-Pal. I told him I would drop the claim if he resolved the issues,did what he said he was going to do. At this point if he just credited the $150.00 like he promised where I could get it repaired on my own I would consider it resolved. This company has cost me alot of time, effort, aggravation and frustration. It is the worst customer service experience I have ever had. I paid $769.00 03/09/2013 and after 3 1/2 months I finally received my merchandise, damaged. To add insult to injury I found the same item for $690.00 at Home Gallery Stores with the same no tax and free home delivery.