Intuit Inc. (GoPapyment.com)
Complaint 250475 Details

Dear COMSUMER AFFAIRS:

I registered gopayment.com--a bankcard company 2 years ago, with so call Pay-as-you-go plan. Per commerical, it was supposed to be free monthly fee, and I just have to pay 2.75% swipe rate of transaction fee and key entered rate 3.75% of transaction fee

I had this for almost one year without any issue until reecently, Chase told me Intuit Inc actually started to charge me 19.95/month x 8 months for A account, since 11012012. and charged me 14.20/ month x1 month since 06032013 for B account.

I made a appeal email and calls several times to intuit inc. They either played dumb about answering me, and refused to correct that unauthorized transaction, or put me hold for a long time. For example, I faxed at 8184500528 and talked to at phone number 8005589558-61276. Valerie sounds no way they would correct the mistake and pay me the difference between these payasyougo and monthly payment plans.

Here is copy and paste of my letter I sent to them via fax and certified mail

Gopayment.com
2632 Marine Way
Mountain View, CA 94043
8883493496

Dear Gopayment.com 6/12/2013 6:14 PM

Thank for providing us such a good service.

The following reasons mendate to completely close my account

I opened 2 accounts before, one of them with email address [email protected]

I signed up a flexible plan that I only get charged when I swiped the card. I have never signed up for the monthly fee or transactions fee plan ever.

Someone charged me monthly fee for 2 accounts by mistake since Nov last year. Please refund me back and correct them.

(I always have the contract that let you charge me by percentage not monthly when I swipe the card, in other word, if I did not charge client, with that plan, I do not have to pay monthly fee or service fee.)

Sincerely



Edward Chen, MD
(Personal Information Removed)
My email address is (Personal Information Removed)