Duke Energy
Complaint 249875 Details

On May 14th I called Duke Energy to transfer my services from my old address to a new Townhouse we just brought. I was told that my service will be on May 16th, 2013 after 3:00 pm that was the day we were moving in to our new home. The duke power guy came out and I said oh you are here to transfer my service, he said that it was requested to be cut off today so I said oh then it will be put in our name he said yes. Ok on June 11th 2013 I just came out of the shower and went to get on my laptop when I noticed that it was not connected to the internet so I looked over at the modem and saw that the lights were not on; I got up and tried to turn a light on not working so I went downstairs and saw a duke power truck. I asked the guy if he turned off my power and he said yes because I was stealing power I said what he said that I was stealing power. I said why would I be stealing power? He said because the meter is running and it was shut off I said sir I do not need two steal power I had it transferred from my previous address he said you did not pay a deposit and now it is under investigation I said hold I call duke power and they said that I never paid a deposit I said for what I had service with you for 17 years why do have I need to pay a deposit? Because of your payment history ok it might have been late but it was paid without being cut off. They made me pay $100.00 then she said the she was charging me another fee but she had to calculate it and came back on the phone and +$223.25 for energy protection. I asked for what she said because this is a fraud incident so I had to pay a total of $323.25. I haven't even lived at this property a month yet and I want my money back. They just stole from me who's the real thieve? Then when I paid all the money the guy was still there he was very nasty no social skills at all he would not cut my service back on knew I paid all this money and left I called duke back 6 times on June 11th 2013 they keep telling me that it would be back on by 9:00 guess what it still is not on my husband and I had to stay in a motel and eat out wanted that money back also.