CCI Care.com
Complaint 248472 Details
- Date Occurred: 06/07/2013
- Reported Damages: $735.00
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
My wife checked this company out in September of 2011 when we were looking for daycare options for our daughter. She signed up for a free trial. They said they needed a credit card on file for the trial so she gave them our Discover card. Starting last month I noticed that there was no change in my credit card balance after making payments. Since my account is set up on autopay I never go into it, but my balance not changing peaked my curiosity. Once into my account I noticed a charge of $35 from CCI Care.com and traced the charges back to September 2011 WOW! I called the company and spoke to a rep named Fred, my wife called earlier in the day and talked to a Diana. Who stated that we should of never been charged and that company policy did not allow them to credit back any charges except the most recent charge as an exception, a favor?? Thus my follow up call to Fred later in the day. I told him the situation, but he replied there was nothing he could do and there was no one else I could speak to about the situation. I told him we never even used their services, which he confirmed, but again apologized that there was nothing to do. I feel taken advantage of. We are not looking for a free ride and have no problem paying for services rendered, but this is a clear situation of them not willing to listened to us and be very content of robbing us of $735.00 with no remorse.
Steve, Sacramento, CA
- Anonymous SBID #1179cfd950
- Posted 06/07/2013
Comments
- MemberCare SBID #e826f201ab
- Posted 11/25/2013
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Hi Steve,
We are sorry to hear about your experience with Care.com. We do have an option for a free membership, and with the free membership you would not have had to put in any credit card information until upgrading the account.
All of our subscriptions automatically renew until cancelled by the member. This is stated clearly on the upgrade page, and also in the Terms of Use that you agree to upon enrollment. Per our refund policy, we are only able to refund the most recent charge on any account. Ultimately, it is the member's responsibility to cancel the account should they no longer need the services.
We again apologize, and we hope you were able to find the care you were looking for.
Regards,
Care.com Member Care Representative -
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Company Statistics
- Complaint Against CCI Care.com
- Complaints Filed: 46
- Reported Damages: $12,652.81
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.