Wigsbuy
Complaint 244493 Details

FOLLOWING IS THE COMMUNICATION I SENT TO WIGSBUY. To date I have not received any communication back:

I ordered two wigs from your company on 19 April 2013 

Order number 72636. Sub Order Numbers 96718 and 96719.

When I place the orders I asked to have 3.5 inches of lacefront on the wigs.

Five days later I get an email from Sophie that I needed to pay an additional $50 for the 3.5 inches on the wigs.

I could never get the payment to process so I sent an email to just process the wigs without the 3.5 inches. 

After two weeks of waiting I sent an email asking for an update. I received no reply. I followed up with 5 additional emails over a span of weeks. Finally 10 days after I sent the last email I got an response apologizing for the delay and that the orders would be processed immediately.

I paid for two wigs I received one wig 24 May in the mail from your company. It is nothing close to either of the wigs I paid for.

The first order I received from you a few months ago was excellent. This time I am very very disappointed in the service and the product.

It has been over 6 weeks I do not have either of the wigs I paid for I am sending this wig you sent me, back to you.

What is the process to correct this wrong order and the far from decent customer service? 

What I would like is the wigs I ordered with the 3.5 inches of lace front and I would like it complementary. I would also appreciate the order being processed and delivered in the next 7 days.

How do I send this wrong wig back to the company?