The Furniture Authority
Complaint 241454 Details

I decided to buy the couch from this site because there was no tax, and free shipping. I bought a sofa from here and really only would have saved $34 from the other reputable retailer who was selling it for less but had shipping and tax. But hey if you can save $34 why not right? Well not from Furniture Authority.

A couple days after my purchase, like many other victims of this company, I got an email that there would be a freight charge of $140 effectively making this couch more expensive than anywhere else that I could have bought it. I wished that I had read the fine print before going through with the purchase, but I didn't. I was in a rush to get furniture quickly and that is where I am at fault. However, there was no writing on the description of the small space living couch that freight charges might apply, so I didn't think of it. Also they have no set amount they can charge you extra so essentially they take your card and trap you in a typical bait and switch and decide to charge you whatever extra fee they desire.

It's as if the email telling you, you must pay more than what you agreed upon is meant to anger the consumer so that they cancel the order (good luck with that) and still have to pay them 30% for nothing because of their very fine print restocking fee and Zero don't ever think of canceling your order policy. Also note they charge you a restocking fee when they have nothing to re-stock as in the case of the couch which was not even shipped or in their possession.

The worst part of all of this is that when they decide to charge you more they tell you to respond to the email to accept the charges so that they can ship your item. I never responded to the email and they charged my card whatever price they deemed fair anyway.


I have disputed the charge on my AMEX (but fear the restocking fee), and have written a complaint to the county that this business is located in, wrtten to the NJ attorney general, and I also plan on notifying the FBI that this place is in the business of scamming people. No one will ever get free shipping from this company, and they victimize their customers. I feel bad for anyone who is unfortunate to stumble upon this website.

If you are wise and lucky enough to research this company before making a purchase here then avoid it like the plague!

----------------------

Followup:

After disputing this charge on my card, after this company charged the new price without authorization from me this company has harassed me every single day asking me to drop the dispute, and without using the exact words has called me a liar. For a company that is so hard to get in touch with they have no problem harassing you at 10, 11PM at night via email if thy don't get their dirty money.

I regret the day I stumbled upon his site thinking I would save $34.

Never in my life have I dealt with any situation like this. When a consumer makes a credit card company dispute it is ridiculous that the company contact the consumer and fight with them over it on a daily basis. Poor business practice.

I hope to get out of this entire situation ok.

AGAIN AVOID THIS SITE LIKE THE PLAGUE IT WILL ONLY LEAD TO REGRET. "