RVTL/Equinox
Complaint 240458 Details
- Date Occurred: 05/12/2013
- Reported Damages: $99.00
- Location: online
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered the free trial online for shipping cost of RVTL anti-aging cream and Equinox serum - and then they charged my debit card about $99 for each a couple of weeks later!!
I canceled my account with them, and my debit card - don't give your card number to any of these!
Not sure I can send back new products for refund, but will try.
- Anonymous SBID #0a5b63c617
- Posted 05/14/2013
Comments
- V SBID #f1150a8193
- Posted 05/22/2013
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This is how it works... they give you a trial period of 14 days. If you don't cancel in those 14 days, you get charged for the "trial" bottle, and are put on a monthly subscription at the same price, with no notifications whatsoever. I just found this out the hard way, too.
Their website says they have a refund policy, yet right below it there is a "negative option" clause, stating that they are not required to refund you anything if you have not previously cancelled your membership. When I ordered the cream, I tried the Equinox serum at the same time. I thought when I cancelled, I cancelled both, but apparently I only cancelled the Equinox because one month later I received another jar of the cream. Customer service is NOT helpful unless you're cancelling your membership. So for anyone else looking at reviews before ordering, keep in mind that you HAVE to cancel BOTH within the 14 days, or you WILL be charged for the "trial" products and will be put on a monthly membership and they WILL NOT TELL YOU.
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Company Statistics
- Complaint Against RVTL
- Complaints Filed: 645
- Reported Damages: $1,123,801.95
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