Nuwave Oven Premium
Complaint 238592 Details

Oven dome cracked top to bottom while in use no one touched it,I think it was defective. Called service department. I was told when I purchased the warranty was for 3 years. The service department said sorry it was only 1 year warranty. there were 2 dome replacements available 1 was $25.00 standard replacement. The other unbreakable replacement was $49.95. I asked if they heard of these domes breaking before and is that the reason for the new improved dome? The answer was I don't know I am just an employee,was the reply. I think they should cover the replacement of an obviously defective part instead passing the expense on to their customers. I purchased the unbreakable dome and was told it would take 7-10 business days to ship. I asked if I could choose the shipping company since I'm paying for the shipping I thought I could expedite. I was told no the customer can't choose the shipping company under any circumstances. What kind of service is that? I had to buy the dome because the oven is useless without it.I voiced my dissatisfaction of unprofessionalism ,nothing personal but poor service. the employee seemed uncaring and indifferent, even after reminding her the call was being monitored for quality.