E-Cigs Brand
Complaint 238372 Details

I responded to an internet ad and decided to try their free trial. Shipping and handling was $5.95, and automatic shipments for $80 would come monthly if not cancelled within the 15 day trial period.

When I attempted to cancel by phone after 7 days, I was told that I needed to call back in 24 hours because their computer system was down.

I called back the next day and was "grilled" by the representative (most likely from India)about my reasons for cancelling. He yelled at me and cut me off when I was speaking. He told me that if I wasn't more specific about my reasons,I would be charged another $60. When I asked to speak to his supervisor, he hung up on me.

I did receive a cancellation confirmation email, but I do not trust this company at all. I immediately contacted my bank and had a new card issued.

Beware of this company! The product quality was similar to others on the market, but I wonder just how many people they are scamming with the "trial offer".