DealFun.com
Complaint 22927 Details
- Date Occurred: 09/28/2013
- Reported Damages: $250.49
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I'm really confused now and a little
upset at how this is turning out. Can you please help?
With past experience with auctions I never have been charged anything even if I wasn't the highest bidder. I never thought dealfun charge you as the bid is placed. I do want the items that I won. But I'm confused with their system. I won only 2 items for a total of $1.51 and Dealfun charged $250.49 from my credit card acct.
- mike SBID #9d3c9a6b9c
- Posted 09/27/2013
Comments
- Chris SBID #6ab0a50719
- Posted 10/06/2013
-
Hello,
Chris here from the Customer Relations team. Always here to help!
We are sorry that you are not happy with the experience at our site, and did not fully comprehend the system. It is an entertainment auction retail site where you bid for items with the bid package purchased.
If you are not satisfied, please let me know your username here or email us at support[at]dealfun.com and we will be most glad to resolve your situation. We have a very pro-consumer policy and am sure you will be satisfied with the result.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Most Sincerely
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Company Statistics
- Complaint Against DealFun.com
- Complaints Filed: 946
- Reported Damages: $183,914.60
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.