Natural Health Network
Complaint 227058 Details
- Date Occurred: 04/04/2013
- Reported Damages: $99.99
- Location: Natural Health Network 41 Canal Street Lewiston, ME 04240
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I responded to an advert for a free trial product for Bellagenix face cream and Veloura face cream. I paid $4.95 each to cover the cost of postage. There was no mention in the advert of an obligation to accept automatic follow-on orders or that a payment would automatically be deducted for the full cost of the product as soon as it was shipped.
When I received the product, the covering letter informed me that I could cancel the whole transaction by informing the company either by email or by phone that I wished to return the products and cancel any further orders.
I followed their instructions, informed them by email and received a RMA returned merchandise number for each item - sent the items straight back and obtained tracking numbers for them from the post office. I have now been charged $99.99 for these products even though I informed the company of all actions taken and gave explicit instructions that the company did not have my authorisation to access my bank account and withdraw monies.
How should I proceed to recover the unauthorised payments taken from my bank account?
Kind regards
Angela (Personal Information Removed)
- Anonymous SBID #151cd927d3
- Posted 04/05/2013
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Company Statistics
- Complaint Against Natural Health Network
- Complaints Filed: 124
- Reported Damages: $18,881.00
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