Best Buy
Complaint 226037 Details

On January 31, 2013 I had a new stove delivered from Best Buy. The installer came in and removed some of my baking pans from the oven but he did not take them from the storage drawer. I was not aware of this at the time of the installation. But when I discovered it I called them in route to another destination. They said they were unable to return them at the time but would get them to me. They said I would have to contact the dispatch office to determine the next opportunity for delivery. I contacted the dispatch office and they said they would have them delivered within four days. When they came to my home with the baking pans they were actually pots that were not mine. I have contacted Best Buy and the delivery service several times and no one wishes to take responsibility for approximately 4 aluminum baking pans of varying sizes and one pancake griddle.
I even called them again today 4/3/2013 and after identifying myself and requesting the manager I was told that he was unavailable. On yesterday when I called they told me he would be in the office today. His name is Donovan. I had also gone to Best Buy more than a month ago and he told me he had escalated the matter and I still haven't received my pans.

I would appreciate any help you might be able to give.