BitDefender, IT To Go and Avangate
Complaint 224818 Details

I never received a product key to properly download my purchased product. Ive asked for and have not received customer or technical support to satisfy my problem. I've asked for a refund from all 3 organizations and my requests are ignored.

Here is my proof:
From: Ninersel <(Personal Information Removed)>
To: "[email protected]" <[email protected]>
Sent: Monday, March 18, 2013 12:45 AM
Subject: Fw: Refund



To whom it may concern;

The email I received below is the latest example of the unnecessary difficulty I've endured since I purchaed BitDefender 2013. I have never had this much difficulty in obtaining the level of technical and customer service support I needed to install and enjoy a product... ever before. Now, I am ata level of frustration that I should just insist on a refund of my purchase and cut my losses.

I can assure you that this will be the extent of my frustration with your company(ies). I will expect a full refund and anything less will require me to escalate this to your president, consumer protection agancies and fraud and law enforcement organizations. So i hope you take my rmail seriously.

I thank you in advance for your prompt reply.





Emilio Lujan
Cell: (Personal Information Removed)
PS: Immediately below this email is another email that brought me to this point. Below that, is the email request I sent for a refund that includes the detail information of my purchase,
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----- Forwarded Message -----
From: BitDefender Customer Care <[email protected]>
To: (Personal Information Removed)
Sent: Wednesday, March 13, 2013 2:50 AM
Subject: Re: [Ticket ID:201303101003213] Refund



Dear Emilio,

Thank you for contacting us in regards to this pressing matter and please
accept our apologies for the late reply.

Regarding your inquiry, we could notice that you have purchased BitDefender
from a third-party reseller, http://www.bdantivirus.com/ .

We would like to inform you that we do not have access to our partners'
database and to their refund policy. Therefore, we would kindly ask you to
contact them directly in order to request the refund.

We apologize for any negative experience you have encountered with our
products or our support and please do not hesitate to contact us in case you
have any other questions or concerns.

Have a great day!

Best regards,
Teodora Mocanu
Bitdefender Technical Support Engineer

Best wishes!

Emilio Lujan
Cell: (480) 267-8220
------------------------------------------------------------------------------------------------


----- Forwarded Message -----
From: Ninersel <(Personal Information Removed)>
To: "[email protected]" <[email protected]>
Sent: Sunday, March 3, 2013 11:32 PM
Subject: Refund



To whom it may concern,

I want a full refund of my purchase as I was never able to receive my license key and activate my 1 yr subscription. I was only able to utilize my trial version.

My order information is below:

Your payment for your online order placed on
http://www.bdantivirus.com on 2013-01-27 01:57:07 has been approved
(order reference number: 15487914).

Product name: BitDefender Antivirus Plus 2013 3-PC 1 Year Product
code: BDAV2013_1Y3U
Quantity: 1
Price/unit: 49.95 USD
Taxes (VAT): 0.00 USD
Discount: 17.48 USD
Promotion name: 35% off Christmas Promotion for 3 Users
Total: 32.47 USD

------

Order subtotal: 32.47 USD
Shipping taxes: 0.00 USD
Order total: 32.47 USD

Billing information is:

Emilio (Personal Information Removed)

Email address: (Personal Information Removed)