MyMaxSavingsClub
Complaint 218850 Details

On May 11, 2012, I signed up for COUPONTRAVELSHO (phone #18002822459). Michelle, in the billing department today, told me that when I signed up for this one I also signed up for MYMAXSAVINGSCLU at the same time. If I actually did, I don't know why they would of charged my credit card on two different days, which they did, for the $1.95 shipping charge to get my "get started package" or whatever. I have never received anything from either of them except for an informational sheet from CouponTravelShop with "the wrong street name for my street," which has my account # and when my free trial would be up for Coupon Travel. I called the phone number from this paper and cancelled on 5/27/12 a day before the trial period would end. However, I didn't tell them to cancel the mymax one as I didn't know they were separate companies, never received anything at all on that one, so I didn't realize I had to do anything. No other correspondence ever arrived including the free coupons etc. from when you sign up. Today I was told I would of had to of called two different phone numbers, which are only different by the last two digits. However, today her and the customer service man, Sageeh, saw both accounts. I have called on this several times in the past few weeks to get a refund on my card for what they have been debiting every month since 5/28/2012 till Feb. this year saying I have never received anything from them. These companies are part of the same company as these two people I talked to today had all the information for both companies. Sageeh, in customer service pulled up my account and said he showed 4 refunds, two for each company. When I said I had paperwork and a cancellation # stating I had cancelled Coupontravelsho on 5/27/12, which is one day early of the trial deadline, why would I have been charged in the first place for that one? I also told him that I actually was not charged for that one so why do you show a refund? Then Sageeh said he'd transfer me to billing. That is when I talked to Michelle, told her that I never received anything from the mymax... and the address is wrong on the coupontravel... paperwork, etc. I proceeded to tell her that I was told I was given 4 refunds, 2 for each account and she said she didn't know where I got that information but it is wrong and I said I do, from Sageeh just before I was transferred to you. When I spelled this mans name she corrected how I pronounced it. I have called these people several times, get different decisions and information as to what they have done w/my account and say I can not have access to the owners as they will not talk to anyone. She was rude to me and hung up on me today when I asked her last name when I told her this seemed like a scam.