Ali Express
Complaint 218824 Details
- Date Occurred: 01/21/2013
- Reported Damages: $200.00
- Location: the best supplier wholesale co., ltd
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
It is impossible to deal with AliExpress. For over a month, I have been dealing with a seller that has defrauded me, who is telling me to pay for return shipping, insisting the item is as shown. The seller sent me an item that is completely different from the one advertised (photo). Why should I have to pay $75 for return shipping when this is pure Fraud. Site forces you to mark "Request Full Refund" and "Yes" I want to ship the item back. The order process on Aliexpress.com favors the seller, as they are able to pressure you to keep the item because you are unlikely to pay a higher cost just to ship the item back. If you order an item and then do not like it; yes, then you should pay the return fees. In my case, however, the seller sent something completely different than what was advertised. After providing photo evidence, and months of forms and waiting, the complaint center states "insufficient evidence", and takes the funds from escrow and gives to the seller. Next, anyone? The AliExpress system forces innocent buyers to pay for the fraudulent actions of dishonest sellers. This Alibaba operation is a complete scam. DO NOT ORDER FROM ALiExpress -- SCAM.
- Anonymous SBID #4a79e217cf
- Posted 03/11/2013
Comments
- Mark SBID #3aba521d59
- Posted 10/02/2013
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I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help.
If your case has not been resolved and you feel that customer service has not been able to assist you, please send me an email at [email protected].
We can’t resolve 100% of customer issues, but I promise that we will try.
Sincerely,
Mark Story
Director, International Corporate Affairs
Alibaba Group
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Company Statistics
- Complaint Against Ali Express
- Complaints Filed: 24
- Reported Damages: $8,511.67
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