Equinox And Sheridan Labs
Complaint 218790 Details

I ordered the free trial offer ($4.95 S&H) on February 26--received it within a few days. I called them today to cancel so I would not be charged $99.00 plus S&H, They told me--sorry, this is the 15th day--you had to call before the 14 days--I told them I didn't get to use it for 14 days--they said, "sorry, the 14 days started when you ordered. We charged your credit card today. I asked to speak to the owner, --they finally said it was Todd Black, but he doesn't take phone calls. They said he was on vacation--I called back this evening after reading all their "so called rules"--it clearly states to call Monday through Friday--so, I told him that I could not have cancelled on Saturday or Sunday--he tried to tell me a manager would have been there and they refuse to refund the money. I will tell everyone I know about this scam of a website!!!!