Dish Network
Complaint 218506 Details

DISH Network is trying to collect money for one of their products (DVR) that failed and was diagnosed as needing to be replaced. A new DVR was sent out immediately and installed by me. The person who diagnosed the problem did not tell me that the old DVR needed to be sent back and there was no documentation in the box of the new DVR explaining to us that the old DVR needed to be sent back. Two weeks went by and we did not hear anything from the Dish Network company, so my wife decided to discard the old DVR that was said by Dish to be no good. Since then People from Dish have harassed us about owing $300.00 and now $400.00 for this DVR that was suppose to be sent back. We have tried to explain to them numerous times that they failed to disclose to us that the DVR needed to be sent back. We asked them why they did not include the information with the new DVR or inform us that we were to return it when the replacement was sent. They said they did and we know they did not. Why would we incur a 300-400 dollar debt by not sending this good for nothing DVR back to them? Is this a way for them to create revenue because of their failing business? I asked their representative and manager if it was possible that the information to return the DVR was not put into the box with the new DVR? He said yes it could be possible. Dish does not care about customer service. We have been faithful with our monthly payments, never late and we like the program. We did nothing wrong! We believe we have been treated unjustly and are being forced to pay for their mistakes. We need help to resolve this issue.