JoDress.com
Complaint 216597 Details

Purchased a dress. custom orders were to be processed in 18-22 days, which was extra. Also paid for expedited shipping of 3-5 days. Package should have been shipped by the 25th. Arriving by the 2nd of March.

I contacted them on the 1st to inquire about the status of my order. I was informed that my order was not complete due to the fact that due to a rather large order which was just fulfilled, the seamstresses has taken a vacation. I was assured that they would expedite my order immediately and I would receive it by the 6th.

Contacted them tonight to comfirm that the package had been shipped because I had not received shipping notification. I was informed that it has shipped and that I "could" receive it by the 6th. Asked for a tracking number which they have had me waiting for over an hour.

They do not offer a telephone number to reach customer service, only live web chat. I have copied and pasted below the most recent chat I had with customer service.

COPY OF LIVE CHAT
Chat Transcript

Visitor: Marti
Operator: 7*24 Customer Service
Company: fashiondresses
Started: 4-Mar-2013 11:31:30 PM
Finished: 5-Mar-2013 12:49:55 AM

11:31:30 PM: * Welcome Marti! Your request has been directed to our support team. Please wait for an operator to answer your call.
11:31:33 PM: * Call accepted by operator 7*24 Customer Service. Currently in room: Marti, 7*24 Customer Service.
11:31:35 PM: 7*24 Customer Service: Hello,what can I do for you?
11:32:55 PM: Marti: I am furious that I have not received my order. Process time was at the most 22 days and I paid for 3-5 day shipping. I ordered on 2/2/13. it should have arrived on the 1st of march. My event is in two days.
11:33:39 PM: 7*24 Customer Service: Could tell me your order number?
11:33:55 PM: Marti: I spoke with someone last week and was told that I would have it today. NO DRESS!!!!!!
11:34:10 PM: Marti: 2013929391319186
11:34:21 PM: Marti: that is incorrect
11:34:34 PM: 7*24 Customer Service: Let me check it for you
11:34:57 PM: Marti: ****************
11:36:17 PM: 7*24 Customer Service: ----------shipping address----------

Marti (omitted last name)
(omitted address)
(omitted city), Louisiana,
United States
T: 318609****
11:36:23 PM: Marti: yes'
11:36:32 PM: 7*24 Customer Service: Just a sec.
11:38:46 PM: 7*24 Customer Service: I am checking for you
11:38:54 PM: 7*24 Customer Service: a few minutes
11:42:38 PM: Marti: hello????
11:43:31 PM: 7*24 Customer Service: hi,your dress has been shipped yesterday
11:43:43 PM: 7*24 Customer Service: We are getting the tracking number now
11:44:04 PM: Marti: what company did it ship with?
11:44:16 PM: 7*24 Customer Service: UPS
11:44:19 PM: Marti: and i still will not have it for my event
11:45:07 PM: Marti: you all failed to ship it during the period that I paid for.
11:45:18 PM: 7*24 Customer Service: You can get it on March 6
11:45:38 PM: Marti: can or will?
11:45:56 PM: 7*24 Customer Service: can
11:46:28 PM: Marti: yes but it should have been here on the 1st. and when i spoke with you all last we, i was promised it would be here by the 6th.
11:47:38 PM: 7*24 Customer Service: Sorry for this delayed
11:47:48 PM: Marti: that isn't good enough.
11:49:25 PM: Marti: i placed my order based on the timeline is stated on your website. 18-22 days for custom orders. Your company failed to meet that. I should be reimbursed for paying extra for that.
11:50:22 PM: 7*24 Customer Service: i am sorry for that
11:50:32 PM: 7*24 Customer Service: Could you email to our manager?
11:50:38 PM: 7*24 Customer Service: [email protected]
11:50:54 PM: Marti: service isn't a manager. it's general.
11:51:05 PM: Marti: i'm still waiting for the tracking number.
11:51:12 PM: Marti: your company sucks
11:51:20 PM: Marti: and i will be filing a complaint.
11:51:36 PM: 7*24 Customer Service: Okay,sorry for that
11:51:50 PM: Marti: tracking nunber?
11:53:11 PM: 7*24 Customer Service: We are getting it for you
11:53:16 PM: 7*24 Customer Service: We will email you later
11:53:25 PM: 7*24 Customer Service: Sorry for this delayed
11:53:36 PM: Marti: no. i'll wait for it now.
11:53:40 PM: 7*24 Customer Service: Okay
11:54:03 PM: Marti: if it was shipped it doesn't take that long to provide me with it.
11:55:02 PM: 7*24 Customer Service: The express did not give us that in time
11:55:49 PM: Marti: meaning what?
11:58:29 PM: 7*24 Customer Service: a few minutes
12:04:20 AM: Marti: still waiting
12:05:01 AM: 7*24 Customer Service: We are asking now
12:10:49 AM: Marti: is this a joke? what is taking so long?
12:18:57 AM: Marti: hello???
12:20:52 AM: 7*24 Customer Service: We are checking now
12:21:38 AM: Marti: you have been telling me that for over half an hour now.
12:23:25 AM: Marti: Where is your customer service center located?
12:25:56 AM: 7*24 Customer Service: We are in Hong Kong
12:26:33 AM: Marti: what is taking so long?
12:27:45 AM: 7*24 Customer Service: We are checking with the express company
12:44:53 AM: Marti: I will be forwarding this correspondence to your service email address, as well as mine and to the scam/fraud unit.
12:47:38 AM: 7*24 Customer Service: I am so sorry about that
12:47:47 AM: 7*24 Customer Service: Could you wait for our email?
12:48:11 AM: Marti: I have been waiting and you haven't provided me with the information requested.
12:48:30 AM: Marti: Let me explain to you what is so infuriating about this entire transaction.
12:49:12 AM: Marti: Actually, I'm not going to bother. I'll air my greivence with the scam/fraud unit.

Visitor Details
---------------
Your Name: Marti
Email: (Personal Information Removed)
IP Address: (Personal Information Removed)
Referrer: http://livechat.jodress.com/


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