Clean Car Soft Touch
Complaint 216053 Details

I went to wash my car before I knew it they have scanned my
car registration. They didn't have any sign outside warning the customers that if i wash my car at this place my car registration will be scanned. when I asked the worker that he scanned my registration why he did it he told me to speak to the person on the register when I pay.
I went inside to pay the lady at the register. I asked her why you are you scanning my registration, no one asked me if I want my registration to be scanned. I told her I don't want any one to know my personal information my name where I live etc. She told me we keep the plate number only come around the counter and you will see the computer screen we have the plate number only. I went around the counter and I saw my plate number only. I told her why you need to keep my plate number this is a personal information I'm here to wash my car I don't need any one to know my plate number or any of my information yes i see on this computer my plate number but I don't know what information you have on other computer. She told me do you want to speak to the manager? I told her yes please.
She called the manager he came.
manager:
How can i help you?
me:
why you are scanning my car registration I'm here to wash my car, we can't do any think any more these day before you get our personal information?
manager:
We are not taking you personal information don't worry we are not doing anything illegal.
Me:
well I'm not a lawyer to know if it is illegal or not I don't want you to scan my car registration, my plate is my personal info and I don't know what info you have about me in the computer in your office.
manager:
Oh we have been doing this for the past three years and you have been here five times.
Me:
oh thank you for letting me know that that is why i don't want you to scan my car registration why you don't have a sign outside letting the customers know that if they wash their car here their car registration will be scanned. why why you don't have the sign outside.
manager:
We can take you information from our computer don't wary
we don't have any information about you any more. We keep the plate number to give points.
Me:
I didn't sign for any points and no one told me if i want point.
here the manager starts talking with a loud voice.
Manager:
Anything else
Me:
yes I want to know why you don't have a sign outside or why you don't tell the customer before you scan the registration.
manager:
If you don't like it don't come back i took out your information and don't come back are we done?
Me:
I'm not coming back but not sure if we are done.
manager:
What are you going to do what tell me.
Me:
I didn't answer him i got in my car and left.
I called 311 they told me i should call on Monday to speak to the department of corporate complain or consumer affair.