1-866-257-5990
Complaint 213616 Details
- Date Occurred: 01/05/2013
- Reported Damages: $125.00
- Location: www.roomstay.com (1-866-257-5990)
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
When calling the number to make a reservation for a good friends wedding we made a reservation to attend. The number gave no indication of who we were calling, but they provided us a reservation at the required hotel. We found out later via the bride that the number to call was incorrect and that we should cancel the reservation with them and re-book through the hotel to get the proper dates and rate. She also informed us that another guest has lost over $150 through the same service. Our credit card was charged prior to the stay. The customer service department has told me repeatedly that they can cancel but that it is non-refundable. We were never notified at the point of sale that this room was non-refundable.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 125.00
- Anonymous SBID #e61f70511a
- Posted 02/22/2013
Comments
- C SBID #fc68828795
- Posted 03/25/2013
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Dear Anonymous. Our company phone number is listed on our profile. We respond to every direct complaint to our company, but do not pay third parties to resolve our complaints.
We are an A- rated firm with the Better Business Bureau (the highest rating possible for a firm that has been in business less than 5 years).
We require your email and itinerary number to research your complaint. All phone reservations are recorded, so we can easily research your complaint.
The cancellation policies are not those of Roomstays.com, but are set by the hotels themselves. Each hotel's policies are different. Even so, if there are extenuating circumstances, we work with the hotel on your behalf to try to resolve the issue.
Please call the number on our company profile. I am the CEO of the parent company and will handle your complaint personally. Alternatively send me the information to [email protected].
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Company Statistics
- Complaint Against RoomStay.com
- Complaints Filed: 2
- Reported Damages: $296.26
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.