DVD Tiger
Complaint 212961 Details

I ordered the entire series of Mama's Family for christmas for my mom.

When they arrived, just before christmas, I didn't think to check them before wrapping them up. We tried to play them on Christmas and they wouldn't play. I emailed the company and what follows are the replies I received:
(the lines of asterisks are to break up the emails and make them easier to see....)


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December 28 - Can you try them on another player.
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Gordon Kennedy
Customer Support Manager
[email protected]
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Date: December 29, 2012 12:28:33 AM EST
To: [DVDTiger.com] Customer Support <[email protected]>
Subject: Re: Re: Contact Form Submission from stuart benedict

tried them on two different players at her house.... wouldn't load on either.
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From: [DVDTiger.com] Customer Support <[email protected]>
Date: December 29, 2012 2:41:15 AM EST
To: stuart benedict
Subject: Re: Re: Contact Form Submission from stuart benedict

I will have the whole set replaced.

We will test the DVDs before they are sent.

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Gordon Kennedy
Customer Support Manager
[email protected]
www.DVDTiger.com
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From: stuart benedict
Date: January 22, 2013 2:04:31 PM EST
To: [DVDTiger.com] Customer Support <[email protected]>
Subject: Re: Re: Contact Form Submission from stuart benedict

Any word on the replacement DVDs?
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Flag this messageRe: Contact Form Submission from stuart benedict
Tuesday, January 22, 2013 1:52 PMFrom: "[DVDTiger.com] Customer Support" <[email protected]>Add sender to ContactsTo: "stuart benedict"
Our supplier was closed until Jan 7th.

We will have them shortly now.

--
Gordon Kennedy
Customer Support Manager
[email protected]
www.DVDTiger.com
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That's all I have heard. sent an email last week and it just came back as undeliverable. Their website no longer loads on my computer either. Fortunately, I think they only charged me like 50 bucks for the whole series, but still, it's 50 bucks i'm out.