Wesley Berry Flowers/Flower Delivery Express
Complaint 212189 Details
- Date Occurred: 02/13/2013
- Reported Damages: $121.95
- Location: online
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered two valentine deliveries. First email was after expected delivery. Four days, lots of emails, useless credit codes and still no delivery!
Cookie cutter emails sample:
Dear WINONA AXSOM,
Please accept my sincere apology for the recent issue you had with my company. Although I am sure it is of little consequence for you to hear, I want to personally offer you my apology. I take your situation very seriously. My family has owned and operated Wesley Berry Flowers since 1946, and this is not the type of failure we take lightly
But words are cheap and it is easy to say we're sorry. So, I am offering you a special credit off the next purchase you make with us online at http://secure.wesleyberryflowers.com/. Simply use the promo code listed in the subject line of this email during the checkout process to recieve your savings. Progress all the way to the billing data screen and at that point please enter in the special code (it is case sensitive) in the promotional code box and refresh the screen. The store credit will be applied to the cost of the product.
Unfortunately sometimes we fail and it appears that we have failed you, again, I am sorry. It is clear your situation should have been handled in a more professional way. Regardless to whether you choose to use this credit or not, I want you to know I take all customer service issues seriously and have discussed your situation with our entire management staff.
My Sincere Regrets, Wesley Berry II CEO
Wesley Berry Flowers American Floral Delivery Flower Delivery Express Nationwide-Florists
This offer may not be combined with any other offer, discounts, promotionalcodes, or specials and is governed by our terms and conditions.
- Anonymous SBID #f203727da9
- Posted 02/18/2013
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Company Statistics
- Complaint Against Wesley Berry
- Complaints Filed: 82
- Reported Damages: $191,056.92
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.