DVD Tiger
Complaint 211003 Details

I have included the whole email, when I asked for tracking information. I have not received my item yet, need it for a birthday on February 21st, would like a full refund. see the email below:

Hello Ken,

First of all, thank you for your order.

As stated on our website and during checkout process, all orders take 2-4 weeks to be delivered.

First, the order is PROCESSED, PACKAGED and SHIPPED which takes 5-7 days (all orders are processed and shipped directly by our suppliers). At this point we mark the order as COMPLETE on the website.

Then the package takes another 1-3 weeks in the air before it is DELIVERED (total transit time depends on your country and city).

All orders are shipped via USPS SMALL PACKET AIR MAIL and unfortunately this service does not have a tracking number. Although it is a great, cost effective service that allows us to offer you FREE SHIPPING.

In the end, your order is on schedule and will arrive within the 2-4 week time frame.

I hope that better explains our processing, shipping and delivery situation.

Thank you for your patience and cooperation.

--
Gordon Kennedy
Customer Support Manager
[email protected]
www.DVDTiger.com



From: Ken Patterson <(Personal Information Removed)>
Date: January 16, 2013 9:33:08 AM EST
To: [DVDTiger.com] Customer Support <[email protected]>
Subject: Re: Re: [DVDTiger.com] Order Received

DVDTiger.comDo you have any tracking information on this so I can track it?
Thanks
Ken
----- Original Message -----
From: DVDTiger Support
To: (Personal Information Removed)
Sent: Monday, January 07, 2013 9:37 AM
Subject: [DVDTiger.com] Order Received


Order Received

Thank you for your Order


Important Details
a.. Please allow 2-4 Weeks for your order to be Delivered

b.. Your Order will appear on your Credit Card Statement as "ROGERS IS CONSULTING"

c.. Your Satisfaction is 100% Guaranteed. If you have ANY issues or problems with your DVD Collection, please Contact Us. Our support department is available 24 Hours a day, 7 Days a Week and our #1 priority is your satisfaction

Order: #13916
Product Quantity Price
The Twilight Zone (#twilight-zone-the-complete-dvd-collection) 1 $75.00
Cart Subtotal: $75.00
Shipping: FREE SHIPPING (2-4 Weeks Delivery)
Order Total: $75.00

Customer details
Email: (Personal Information Removed)

Tel: (Personal Information Removed)

Billing address
Kenneth Patterson
(Personal Information Removed)
Shipping address

Kenneth Patterson
(Personal Information Removed)