LDCB
Complaint 207446 Details

February 4, 2013

Kent #3299
LDCB - ATT
20 West Washington St, Suite 6A
Clarkston, MI 483436

Re: Account #925

Dear : Customer Service

On January 29th, 2013, I found out I was slammed into a long distance provider I never approved. I found that I was slammed while on vacation in Wyoming. I asked that the confirmation in my supposed recorded voice be emailed to me, as I know I did not give my approval. There is no way I would have approved changing my long distance carrier as I was happy with my previous service which was recently changed in November of 2011 with AT&T.

I was asked my date of birth on January 29th, 2013, by your staff, which could have been dubbed into any conversation and easily obtainable in online search engines. I was also told by staff at LDCB that anyone could say they have authority to change the service and it can be changed. I am dumb-founded at this statement. This is the true epitome of being slammed.

To date, I have not received an email enclosing my permission to change our long distance service as there cannot be one anyway! I am the only one in the office, and the only one who makes any changes to our phone service. I did not authorize this switch, and demand to have the fees returned to my account.

I am reporting this to FCC as well as BBB. Please be aware I will post my outrage in every avenue I see fit should this not be rectified asap.