Elsa Teraranova
Complaint 206377 Details

Pretty much she kept my money and i never got the English bulldog puppy she promise i was going to get shipped right to my door. there was an URGENT message that I had to sign the transfer of ownership document and e-mail it back so I would be able to legally receive the dog. I did this and received flight information for the arrival time of the dog. This morning a person from Action Pet Movers called to say that the puppy was still at the Airport in Dallas, Texas because no one paid the required REFUNDABLE travel insurance. They said they had sent an e-mail the day before but it had gone to my Junk Mail box. When I opened the e-mail it looked like it was from Continental Airlines. I was told to send $875.00 which would be "refunded" to me when the puppy arrived safe and healthy with a bunch of info for claim filing if the puppy got sick within 8 days. I called Continental Airlines to ask about this so called insurance and the representative said they do not require insurance to fly or ship pets.