EnglishTown
Complaint 204327 Details

In oct 10 I called the company to get some information’s about the courses which they have .they gave me an appointment for a call .The next day oct 11 Ivan Torres called and as usual act that I called to get enrollment and that was ok for me because I’ve told him that I don’t want to start right now and told him some reasons that I have like I just move in, have kids and some business too. After he understands me he said clearly will hold your account and will not activate it until you call and request the username and the password plus he offered for me 14 days free trail to try the course and that was the first lie because later about 10 to 14 days I called to make sure and they told me your account was activated since the first day oct 11 then I start to tell and explain what happen that day for Joanna and change for the cheapest course and chose the date oct 29 the first day to start the 14 free days and I’ve asked her if still have the choice to decide whether want to cancel or continue and she said yes . then I called her at the end or the 14 days to cancel she said we don’t have a refund but we could offer for you 2 free months after the first 12 months and I told her I am not sure I will take 12 months I want to get the refund even if not full refund and Joanna said she will talk to her supervisor to discuss the refund issue then she will call me back then I’ve waited and waited and she didn’t call .after 2 days I called and Cecilia answered that Joanna not available then I asked her what shown on the system for my account she said it’s canceled and I will get the refund within 9 days and I’ve asked her if she sure she said yes . I believed her and was waiting and waiting to get the refund but nothing happened. after 2 months I’ve noticed that they charged me for 2 months in addition to the first month so the total $237 for 3 months $79 each month then I called to tell them what happened and they answer me what can we do for you we don’t apply a refund and they changed all the speech and said that your course for one year and there is no cancelation but if you want you should pay the cancelation fees around $279 then I tried to reach the supervisor to solve this issue with him and hardly could and I’ve explained for him his name marco and he promised me to review the calls and solve this issue and call me back but he didn’t call then I tried to reach hem but couldn’t and the guy who answer me instead of him laughed and said we don’t have a supervisor and offered for me a discount for the monthly payment to complete the year or I have to pay the cancelation fees $279 I told him why I have to pay for something will not use it why you didn’t tell me you don’t have cancelation as the other good company that really not fair he wasn’t polite with me and keeping repeating the speech and I told him let me think he said this offer just now otherwise we will charge you$79 monthly and my husband tried to reach marco and finally reached hem and again promised us to talk to his supervisor and call back ( so strange who is he because he represent hem self as a supervisor ) and as usual didn’t call back and until now we couldn’t reach hem and maybe they will charge us the cancelation fees or the monthly payment and couldn’t stop them .
Please I want you to help me to get rid of this scam I really feel I am a victim of englishtown.com and don’t know what to do with them I got tired of calling and repeating the story.