Shopper Systems and Surplus Suppliers
Complaint 2013 Details

On 31 March, 2011, my roommate took it upon himself to take my card off of my desk and charge $2.95 to a mystery shopping company. When I found out, I told him to never do that again, that he is not authorized to use my card, especially without my permission. He said, "relax, it's only $2.95." I told him he better hope so.

Received email from Secret Shopper welcoming him to club. I continuously monitored account for any activity from this place. I get another email a few days later I get another email telling him that his shopper account had been closed due to unable to bill card. I figure great, I do not have to worry about them anymore. I checked and nothing so I figured in the clear. I get no more emails either way and forget about them.

For some reason, on 5 May, 2011 I decide to check thoroughly all account activity. It seemed like I was going through money pretty quickly. This is when I find $2.95, $3.95, and $49.95 twice. I tell roommate to get on the phone now and get my money back. In the meantime, I open email to reply to them. I tell them that I am the card holder and that roommate not authorized to use the card. Roommate on phone telling them the same thing. After two days of arguing whether or not they had roommate taped giving permission, (he did not), they refunded $49.95.

I sent another email to the second name, the Surplus Suppliers, which is one and the same with the other Secret Shoppers, and why they have the two names, I do not know. But, I send the Surplus account another email demanding a refund of the $49.95. I told them they could keep the $3.95 if they refunded the $49.95. I got an email from them telling me that they could not refund the money because I had not canceled the account within the time period allowed.

How could I? You people were closing his accounts, you never sent any email informing him that his account was active since you were successful in billing my card, and I canceled it immediatley upon discovering the charges. They refused.

I have filed a complaint but have heard nothing from them (not the BBB) and finally convinced Chase to go after getting my money back or give the ok to continue this type of activity on other people's accounts. They agreed to go after them. I do ot have the money back yet.

If anyone interested in mystery shopping, they do not charge you to sign up. None of the reputable sites will charge you any fees, nothing. So, check around before paying any monies to rip offs.