Datematch.com & Untrue.com
Complaint 199256 Details
- Date Occurred: 01/12/2013
- Reported Damages: $100.00
- Location: Hertford. GB
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Called the customer service at 12:30 am on 19 Sept 2012 to cancel the subscription. The subscription was cancelled and the customer service rep was nasty to tell me that the credit card will still be charged. After I told him that I'll call my credit card company to have the charges removed he put me on hold then came back to tell me that it will be about 15 days before I see the credit back to my account. I did what the web site told me as below:
"*If not canceled within the 3 day trial period, your subscription will automatically renew at $24.95 (USD) per month, until you decide to cancel. Your credit card will be billed as "DateMatch.com". that I have copied and saved.
I have checked my credit card account and have been billed $24.95 a monyh since September 2012.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 100.00
- Robert SBID #f177161527
- Posted 01/12/2013
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Company Statistics
- Complaint Against DateMatch.com
- Complaints Filed: 16
- Reported Damages: $1,631.15
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