AceExtendedService
Complaint 197699 Details

Dear Mr.Mitchell Firestone
Customer Support

Please note that, the earlier shipment is yet not been received by the undersigned. More over, I have been introduced by Mr.David if myaffiliatecash system on 1st of May 2010& been assured that, I will not been charged any amount further.Today is 2nd of June 2010. Just tell me how I get assured that , when I will receive your free sample & subsequently return it back to you? As per your company policy etc if the same refund been at all posible or not I dont know, but I think as an reputed house so far, you will consider the same for early refund.

Please revert,

Subhanath Chatterjee.
Phone# (Personal Information Removed)


--- On Wed, 2/6/10, Customer Support <[email protected]> wrote:

From: Customer Support <[email protected]>
Subject: Re: APU-638-0284703744
To: "subhanath chatterjee" <(Personal Information Removed)>
Date: Wednesday, 2 June, 2010, 10:23 AM

Dear Subhanath,

Thank you for contacting Customer Support with your inquiry.

Rest assured that there will be no further charges and shipment made to your account.

When you enrol in our Membership Program for our product, your card will be charged a $5.95 enrolment activation fee. As a gesture of appreciation for your enrolment, we will ship to you a free 30-day supply bottle of our product.

If you do not cancel within the next 14 days from the day that you enrol in the Membership Program, you will automatically be charged the annual membership fee of $127.86. As a distinguished member of our program, you have the privilege of ordering an unlimited amount of FREE bottles of our product and only be charged for shipping and handling at $12.95 per bottle. Your exclusive membership period runs continuously for 12 months from your enrolment date, and may be renewed at your pleasure.

Based on our records, the free gift for your enrollment has been shipped. If you would like a refund, please return the free gift back to us at the address below. Upon receipt of the returned free gift, we will proceed to refund you in full for the membership fee.

We apologize for the inconvenience and appreciate your cooperation in this matter.

Please let me know once the free gift has been sent back and provide us with your tracking number or proof of return, so that I can talk to the refunds department for you to help you get the refund.

Alternatively, do consider keeping the item for a discounted price of USD$59.95 to avoid the hassle of returning it.

I look forward to hearing from you.

Best Regards,

Mitchell Firestone
Customer Support


Here are the detailed return instructions:

=========================

Please return the entire order to the following address:

Name: Lin SX
Address (street) : Guangzhou shi san yuan li 57 hao
Postal Code : 510400
City: Guangzhou
Country : China

Please use Local Post Office for returns, returns via FEDEX is also accepted.

IMPORTANT: When returning a product from the U.S.A. or
International location, write the following statement on the box:

Goods Returning to Original Shipper

==========================
----- Original Message -----
From: subhanath chatterjee
To: Customer support
Cc: subhanath chatterjee ; Mr.David Michael ; Acai Diet
Sent: Tuesday, June 01, 2010 3:16 PM
Subject: Re: APU-638-0284703744

Dear Drake,

I sincerely appreciate your response & concern for my anguish. Any way please note, I am not going to continue any more with same 5 of offers from your good self. Please arrange to refund the whole amount of $127.86 to my card & oblige.

As a matter of cancellation of the same offer, again please note, this is the first time I have been informed about the same. Please note again, do the cancellation within your given time frame & please maintain your authenticity.

More over please note my address as below.
71, Upendranath Mitra Lane, Salkia, Howrah-711106.
West Bengal.India.

Subhanath Chatterjee.
Phone#(Personal Information Removed)


--- On Tue, 1/6/10, Customer support <[email protected]> wrote:

From: Customer support <[email protected]>
Subject: APU-638-0284703744
To: "subhanath chatterjee" <(Personal Information Removed)>
Date: Tuesday, 1 June, 2010, 12:23 PM


Dear Subhanath,

Thank you for contacting Customer Support with your inquiry.

We are saddened by your decision to cancel. It will be no problem to cancel your subscription. Do kindly note that the cancellation process may take 24-48 hours.

Rest assured that there will be no further charges and shipment made to your account.

Please note that when you enroll in our Membership Program for our product, your card will be charged a $5.95 enrolment activation fee. As a gesture of appreciation for your enrolment, we will ship to you a free 30-day supply bottle of our product.

If you do not cancel within the next 14 days from the day that you enrolled in the Membership Program, you will automatically be charged the annual membership fee of $127.86. As a distinguished member of our program, you have the privilege of ordering unlimited amounts of:

· FREE bottles of our product plus $12.95 s/h each,
· other quality acai, colon cleanse, green tea, maqui berry, goji, guarana and teeth whitening products for the incredible price of $2 plus $12.95 s/h each,
· teeth whitening trays at only $10 plus $12.95 s/h,
· e-cigarettes at only $27 plus $12.95 s/h each, and more.

Your exclusive membership period runs continuously for 12 months from your enrolment date, and may be renewed at your pleasure.

Please be advised that the terms and conditions surrounding the sale were displayed on checkout. The link to the full terms and conditions is as follows:

http://www.acaipure-trialoffer.com/termsandconditions.php

By way of thanking you for signing up for our membership, our company would like to offer a 40% discount off the original cost of the annual membership fee. By staying on with our exclusive Membership Program, your Membership fee will only cost $79.95 (we will refund the difference) and you will be able to enjoy all the benefits listed above. We trust that you will find our Membership Program of even greater value than before.

Please confirm if you would like to take up our 40% discount offer for the Membership Program at $79.95 and avail yourself of deeply discounted quality products from our Membership site.

Further, please accept our sincere apologies for the long delay our free gift is taking to arrive at your doorstep.

We will get a replacement order sent out to you immediately.

Please allow approximately 10-14 working days for delivery.

Please do let me know if that is agreeable?

Best Regards,

Drake Summers
Customer Support









----- Original Message -----
From: subhanath chatterjee
To: [email protected]
Cc: subhanath chatterjee
Sent: Monday, May 31, 2010 3:44 PM
Subject: Ref: Login order ID: APU-638-0284703744 @:>Support Acai Power" <[email protected]

Kind Attn: Customer Support:

Dear Sir,

Refer to your bellow details of mail ntification, please note, till date I have not received any shipment from your end. Moreover, as I joined "MyAffiliateCashSystem" of Mr.David Michael, I have been told, I will never been charged in future, as it is a free membership only.

Any way, please note, dont charge any amount from my account & please cancel the same etc as well as my membership, as I dont want to continue the same.

Hope you will treat my request with responsibility.

Regards,
Subhanath Chatterjee.
(Personal Information Removed)
------------
Bellow is your mail details:_

"Dear Subhanath Chatterjee

Thank you for enrolling in our membership program for 1 x Acai Pure
Activation Fee

The free bottle to thank you for signing up was shipped to you 14 days ago.

We have now billed you for the membership charge as you have not
contacted us to cancel during the 14 days after enrolling. This is a
one time charge of $127.86 and you will not be billed any further or
again.

Statement on your credit card would appear as Herbal Trial +1 302 231 1514

Do note that you are now eligible to order an unlimited amount of
bottles, only pay shipping and handling for each bottle ordered.

You can place your order for the bottles at our membership site at:

http://healthiest-solutions.com/

Login order ID: APU-638-0284703744

Email address: (Personal Information Removed)

If you have any questions regarding your enrollment, please do not
hesitate to reply to this email, such that we may be able to resolve
any issues as swiftly as possible.

Thank you and best regards

Customer Support
1-(213)-725-5233"