(888)400-3957
Complaint 175229 Details

Scam on cruise to the Bahamas - VIP Wholesale Group withdrew funds for trip and assigned a customer number. Once the funds cleared;the entire attitude of the company changed. Our package did not come in the time frame stated, so we called 888 400-3957. We were informed by *Mike Gonzalez* that someone in the office dropped the ball, we were given a US Postal tracking#-when we contacted the US Postal 800-275-8777 customer service the tracking# did not exist. We eventually received our package after contacting this "company" postmarked with address of 5380 W. 34th #164, Houston, TX 77092. In order to book the trip, there were activation fees of $70 per traveler. Sent a money order in the amount of $700 to VIP Wholesale 448 W. 19th St. Ste. 258, Houston,TX 77008. Afterwards, no vouchers or travel package were sent. After calling this "company", our phone calls were placed on hold, when we requested a physical address transferred to the Legal Department where no one ever picked up. The names of people we've been in contact with through this entire ordeal are:Charles Davidson, Mike Gonzalez, Christopher Jackson, [Robert Thornton - who claims to be the GM and Ed Roberts [sometimes they say Ed is the GM] The various company names are: VIP Wholesale, ASAP Travel, American Travel, Worldwide Services, Fun in the Sun and Celebrity Production in Florida. The phone #'s used:877-239-1695,888-400-3957 ext. 102 and 200. Website used: newworldwideservices.com.
Two P.O.Boxes connected to Worldwide Services, LLC are 542016 and38618 Houston, TX. Connected to it in Austin, TX is P.O. Box 49673. A physical address possibly connected is 807 Brazos, Austin TX 78701.