Arthurs Pools/Trevi Pools
Complaint 169911 Details
- Date Occurred: 08/11/2014
- Reported Damages: $1,800.00
- Location: Arthurs: 1335 N. Labrea Blvd., Los Angeles, CA 90028 (Trevi -Canada)
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
We bought a new pool last year, had it installed by professionals, and discovered it started leaking in August of this year (from the liner through the exterior wall). The installers suggested we may be using too many chemicals, but actually we used LESS than the recommended amount. The manufacturer claims that their galvanized steel wall doesn't rust, therefore there should not be a hole in a new pool wall, and the seller (Arthurs Pools)suggests that sand got trapped between the liner and the pool wall, causing the leaks. We purchased, at extra cost, a permanent pool coving which the manufacturer recommends to "prevent washout and corrosion." They advertise a 25-year warranty and are not honoring it. We had nothing to do with the 3 holes/leaks which developed. I have photos to prove it.
- Sherry SBID #404d16eced
- Posted 10/21/2014
Comments
- Arthur SBID #d2fe53c9e9
- Posted 10/22/2014
- The "professionals" used sand which got caught between the liner and the pool wall, which wears away both the liner and the steel, which is now wet. We tried to help the customer and put them in touch with the manufacturer who is responsible for the pool. We even offered to help with the "professional" pool installer, who was the cause of this problem. We do advise at all times that you avoid such professionals who only work 3 months out of the year, as well as not to ever use sand (comfy pad and cove, costs no more and is much better) Pools do not develop leaks without cause. We are sorry this happened to the customer, and have advised them to reinstall the pool themselves this time without sand. - Arthurs Pools
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Company Statistics
- Complaint Against Arthurs Pools/Trevi Pools
- Complaints Filed: 1
- Reported Damages: $1,800.00
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