BidRack
Complaint 16713 Details

I don't recall purchasing a $60 bid pack + 1 spin yesterday but it is showing on my order history. Please remove this item. The only bids I purchased yesterday were the 5 pack vouchers that I bid on. The order ID is showing as 320783.

Thanks,


Tue, Jun 7 2011 8:54pm - Eirene C
Dear Valued Customer,

We thank you for reaching out to us here at Bidrack! We do see that you have purchased our $60 bid package of 100 bids. Directly to the left of where you enter your card number it states that you are being charged $60 and you will receive 100 bids. We are very sorry that you did not wish to do this. We apologize deeply for the inconvenience this may have caused. Unfortunately, due to our policies as stated in the terms and conditions you agreed to, I cannot give you a refund. But what I have gone ahead and done for the inconvenience, is give you 50 additional bids. These bids will be added to your account in 1 to 2 business days.

Bidrack offers tons of featured deals and values on many items that you will not find on any other auction site! We want you to be happy ! We are confident, that if you develop a strategy, give us a chance, and use Bidrack that you will actually save up to 90% off retail on your favorite brands.

Here are some of the auctions that recently ended :
• Camel Handbag sold for $0.21
• 100 Bid Vouchers sold for $0.23
• Raphael Bikini sold for $0.14
• Apple iPad2 sold for $39.33
• $10 iTunes Gift Card sold for $0.19

Additionally, We wanted to let you know the great benefits you receive with this purchase.
Ø Win Guarantee to ensure you win!
Ø Spin on the wheel daily to get free bids added daily!
Ø Buy it now option allows you to apply the used bids towards the purchase price just in case you don't win!

Always here to help,
Customer Care
Bidrack - The Fun way to Save!

________________________________


Ticket Request #:
I won quite a few items at the beginning of June and they have not shipped yet. Here are the auction ID's: 699061, 699125, 699124, 699116, 735357, 735384, 977904.

What is the hold up and estimated ship date?

Thanks,
Stefanie
Mon, Jun 20 2011 7:12pm - Cusotmer Care15
Hello Stefanie,

Thank you for reaching out to us.
To be safe , we tell our customers to expect 2-3 weeks to receive your order in our FAQ. However, often times the orders do ship sooner.

To check your tracking status, please go to "Order History" under "My account". Tracking numbers can be tracked at UPS.com or USPS.com

Always here to help.

Regards,

Customer Care Team
Mon, Jun 20 2011 7:21pm

Three items ordered and paid for 6-4-11 are still in processing status. There's also two items that were won and paid for on 6-5-11 that are still in the processing status. I'm assuming that these have not even been shipped yet.






-----Original Message-----
From: bidrack Customer Care
To: stefwhaley@_____
Sent: Mon, Jun 20, 2011 1:12 pm
Subject: [#622493] Shipping


Mon, Jun 20 2011 8:29pm - Cusotmer Care15
Hello Stefanie,

Thank you for reaching out to us.
To be safe , we tell our customers to expect 2-3 weeks to receive your order in our FAQ. However, often times the orders do ship sooner.

To check your tracking status, please go to "Order History" under "My account". Tracking numbers can be tracked at UPS.com or USPS.com

Always here to help.

Regards,

Customer Care Team

________________________________________________________

Ticket Request #:
I have a number of items that were shipped June 22nd and I have yet to receive them. I have the tracking numbers but am unsure which carrier was used:

Auction #977904
Tracking #RF062526352SG

Auction #735384
Tracking #RF062676533SG

Auction #699125
Tracking #RF062676533SG

Auction #735357
Tracking #RF062676533SG

Auction #699116
Tracking #RF062676533SG

Auction #699061
Tracking #RF062676533SG

Auction #699124
Tracking #RF062676533SG

Please investigate.

Thanks!
Thu, Jul 21 2011 6:21pm - Carlo C
Hi,

We're very sorry for the shipping delay.

You may track this using http://en.4px.cc/Track.html.

Thank You for your patience.

Regards,
Customer Care
Bidrack - The Fun way to Save!
Thu, Jul 21 2011 9:15pm
The site only shows that the shipping information was received. It does not show that the packages has shipped. In addition, it should only take 7-12 business days for the package to ship. If it was shipped June 21st, it has been 25 business days. Please investigate further.




Thanks,
Stefanie Whaley





-----Original Message-----
From: bidrack Customer Care
To: stefwhaley@_____
Sent: Thu, Jul 21, 2011 12:21 pm
Subject: [#185406] Shipping


Fri, Jul 22 2011 10:29pm - William T
Hi Valued Customer

We apologize for the inconvenience, we'll go ahead and look into this matter for you.

We will let you know as soon as an update is available.

Thank you for taking the time to write to us and know that we appreciate your feedback.

Thanks for your time.

Customer Care Team.
Sun, Aug 7 2011 8:21am
My package still has not arrived. I won bids in June and supposedly they were shipped June 22nd. The tracking site says that the shipping information was received but does not show that it has shipped. I am very unsatisfied with this service. Please ensure that my items are shipped within 2 business days or credit my card appropriately.

Thanks,
Stefanie Whaley
Mon, Aug 8 2011 8:56am - William T
Hi Valued Customer

I understand that's it has taken a long time to get resolved, please know that we are definitely doing something about it.

We are sorry for the delay but would like to assure you that we are working on the issue at hand.

We will give you an update as soon as one is available.

Thanks for your time and patience.

Customer Care Team.
Mon, Aug 15 2011 9:31am
Another week has gone by with no resolution. Two months is way too long to wait for shipment. Please refund my credit card.


Thanks,
Stefanie Whaley







-----Original Message-----
From: bidrack Customer Care
To: stefwhaley@_____
Sent: Mon, Aug 8, 2011 9:56 am
Subject: [#185406] Shipping


Mon, Aug 15 2011 11:12am - Carlo C
Hi,

We're very sorry for the misunderstanding. We care greatly about your experience on Bidrack and want you to be satisfied.

We have sent you an email to you on how to request for a refund. Kindly follow the instructions provided in the email you receive to process your request.


Regards,
Customer Care Team
Tue, Aug 16 2011 7:20pm

I have yet to receive the email with instructions on how to obtain my refund. Please resend.

Thanks,
Stefanie Whaley






-----Original Message-----
From: bidrack Customer Care
To: stefwhaley@_____
Sent: Mon, Aug 15, 2011 12:12 pm
Subject: [#185406] Shipping


Wed, Aug 17 2011 8:52am - Ali D
Greetings Bidrack Customer!

We are deeply sorry for what happened and for the inconvenience this has caused you. We shall go ahead and email you a refund form so you may request a refund for the said auction items. Please do follow the instructions on the email given. Please be advised as well that you should be receiving the refund form between 2-3 days, so we do appreciate your kind patience.

Thank you for your understanding.

Sincerely,
Bidrack Customer Services

________________________________________________

So how can I get the items that I paid for? The fraudulence is on your part as I have not received the items purchased. So you have two choices. Ship the materials ordered or you will have to provide a refund. If you do not I will have no choice but to seek a legal resolution,

Bidrack Refund Support wrote:

>Dear swhaley,
>
>Thank you for submitting your refund request. At Bidrack, we always strive
>to go the extra mile for our customers & ensure you are satisfied.
>
>As our policy states we have a strict no refund policy. Refunds are only
>given if the charge was placed fraudulently. Based on the information
>submitted We regret to inform you we are unable to refund your account.
>
>We are very sorry for this misunderstanding. We want to ensure you enjoy a
>positive experience when using bidrack.com. For that reason, we have added
>100 free bids to your account at no extra charge to you. That's a $60 value!
>The bids are already add and you can start bidding and winning today!
>
>Did you know you receive these great Benefits with this purchase?
>
>Win Guarantee to ensure you win!
>
>Spin on the wheel daily to get free bids!
>
>Buy it now option allows you to apply the used bids towards the purchase
>price just in case you don't win!
>
>Click here to start bidding!
>
>Here are the reasons for which we were unable to approve your refund:
>
>Our refund resolution department has reviewed your online application. We
>have found the following to be true:
>
>1. The original application were the terms and conditions were agreed to was
>filled out by ( )
>
>2. The same name was submitted in the refund request form.
>
>3. The credit card ending with the last 4 digits of () matches the one
>entered on file with the above referenced application.
>
>4. The credit card ending with the last 4 digits of () also matches the one
>provided on this refund request.
>
>5. The mailing address entered (, , ) matches the address on file with the
>above referenced application.
>
>6. The IP address used to join matches the IP address recorded on the refund
>request.
>
>7. The email address used (stefwhaley@_____) matches the email on file
>where the purchased was originated.
>
>Our refund resolution department has determined this transaction not to be
>fraudulent and must have been the result of a misunderstanding. We regret to
>inform you we are unable to refund your account due to information
>indicating this charge was not fraudulent.
>
>If you have any further questions you can contact one of our refund
>specialists by calling 1-800-238-6195.
>
>Bidrack - the fun way to save!
Thu, Aug 18 2011 7:08am - Customer Care 12
Dear Valued Customer,

We really are sorry you feel that way.

We can certainly forward a request for your account to be closed on your behalf.

Are you sure you'd like to cancel? all of your bids will be forfeited in the process.

Always here to help!

Bid Rack Customer Service
Thu, Aug 18 2011 9:07am
I am simply asking that I receive either the items that were purchased or a refund. Why can't you simply ship the items that I paid for back in June. This is ridiculous.








-----Original Message-----
From: Bidrack Refund Request
To: stefwhaley@_____
Sent: Thu, Aug 18, 2011 8:08 am
Subject: [#788953] Re: Refund Request Update


Thu, Aug 18 2011 10:27am - Carlo C
Hi,

We apologize for any misunderstanding. As mentioned in our previous email, our refund resolution department has determined this transaction not to be fraudulent, hence we are unable to refund your account.

Always here to help,

Customer Care
Bidrack - The Fun way to Save!
Thu, Aug 18 2011 10:36am
Then when are you going to ship my products?





-----Original Message-----
From: Bidrack Refund Request
To: stefwhaley@_____
Sent: Thu, Aug 18, 2011 11:27 am
Subject: [#788953] Re: Refund Request Update


Thu, Aug 18 2011 11:55am - Carlo C
Hi,

We're very sorry for the shipping delay.

You may track this using http://en.4px.cc/Track.html

Thank You for your patience.

Regards,
Customer Care Team
Thu, Aug 18 2011 3:21pm
Yes, I have been doing that. The tracking still says that the shipment information was received 6-21-11. The package has never arrived at your shipping agent. Please let me know when you plan to actually ship the items. I've attached a screenshot for your review.

Thanks,







-----Original Message-----
From: Bidrack Refund Request
To: stefwhaley@_____
Sent: Thu, Aug 18, 2011 12:55 pm
Subject: [#788953] Re: Refund Request Update


Thu, Aug 18 2011 3:24pm - Carlo C
Hi,

We very sorry for the inconvenience. Rest assured that we will have this expedited with the shipping company.

Regards,
Customer Care Team
Thu, Aug 18 2011 4:01pm
Thank you.






-----Original Message-----
From: Bidrack Refund Request
To: stefwhaley@_____
Sent: Thu, Aug 18, 2011 4:24 pm
Subject: [#788953] Re: Refund Request Update


Fri, Aug 19 2011 7:20am - Customer Care 12
Dear Valued Customer,

You're welcome and thank you for your time and patience.


Always here to help!
BidRack Customer Care
Tue, Aug 30 2011 8:22pm
It's been another few weeks and the items have still not shipped. Please provide an update.