Loans Direct
Complaint 162993 Details
- Date Occurred: 10/01/2014
- Reported Damages: $59.75
- Location: UK. No address given on site
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I had some issues with my local bank which made me try and seek out a loan to pay my mortgage. I went on the website after looking on google.
I then had a call from an adviser at Loans Direct and as I have had some issues I asked if it would cost any money to apply and was told that it wouldn't.
He did not mention the membership fee,
I had been checking my online bank at the time of the consultation and once refreshed it showed the amount of £59.75 coming out of my account. As soon as I made the caller aware that some money had been taken from my account the line was disconnected without getting any reference number.
The company will no longer accept my calls and once I try to ask to speak to someone to query this amount I am immediately put on hold and transferred to another department. Sometimes the call is disconnected. I still have received no help in getting a loan or have my reference number. I have also sent unanswered emails.
There surely must be a breach in contract here somewhere ?
- MDuffin SBID #831c9777a5
- Posted 10/02/2014
Comments
- Customer_Help_LDUK SBID #4822ff36cc
- Posted 10/05/2014
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Hi, my name is David Walker. I am a senior manager within the customer service department at Loans Direct UK. I am sorry that some of you appear to have had some issues contacting us to discuss the membership fees.
We have a full refund policy for any customers who wish to cancel their membership if they feel the membership they signed up is not for them.
Myself and my team are available to speak to via phone between 9am and 6pm Monday to Friday in 08443091936 or alternatively drop us an email with your details to [email protected]
We have a team of highly trained advisors waiting to take your call or email and discuss any aspect of your membership.
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LoansDirectUK.net Complaint 173457 for $180.00
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Anonymous
- Posted on 10/31/2014
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Company Statistics
- Complaint Against Loans Direct
- Complaints Filed: 17
- Reported Damages: $1,310.89
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