DealFun.com
Complaint 16261 Details
- Date Occurred: 08/26/2013
- Reported Damages: $69.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I wanted to try bidding on the site, so I believe I registered (thought there is no record now) as requested. I clicked a couple of times on one item, then felt the site setup was a scam or just ridiculous. Lo and behold I noticed a couple of days later that my credit card was charged for $69. I have submitted a report to the Internet Crime Complaint Center. Of course, I wrote to DealFun, who said I will have my money back in 5-7 days. I don't believe them, but if that happens I will report it here.
- oldcat SBID #8d5478c28f
- Posted 08/29/2013
Comments
- Chris SBID #N/A
- Posted 08/30/2013
-
Hello,
Chris here from the Customer Relations team. Always here to help!
As you have experienced with our customer service, we have a very pro-consumer policy. Since we have assured your funds will be returned, you can be rest assured it will be credited back to your account. Would be great if you could report it here.
Just to gather consumer feedback and improve our consumer experience, we would like to check if this was not the specific landing page you entered your payment information on: http://tinyurl.com/3zh6q69? This page specifically requests you to select the bid pack you would like to purchase, and requires your authorization.
In addition, we also send you to an invoice page once the payment information has been entered, noting specifically what was charged and also send two email receipts. Kindly let us know.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we -
- thumb up
- 0
- thumb down
- 0
- flag
- oldcat SBID #N/A
- Posted 08/30/2013
-
Hi Chris-- The link you gave me didn't work. I assume I registered with Deal Fun since they had my card number. I didn't buy a bid pack that I remember, but perhaps that was the problem. I didn't understand. I thought it was a free service unless you won a bid. In any case, here is the reply I received from them:
______________________________________________
Hello Deborah,
At Deal Fun, we always go the extra mile to ensure customer satisfaction. Since you have not utilized your bids or our service, we have gone ahead and issued you a full refund & de-activated your account.
Please allow up to 5-7 business days for the refund to post. If for any reason it does not, feel free to reach back out to us. Thank you for trying us out. At Deal Fun, We always want you to have the best possible experience.
________________________________________________
If they follow through on this, then I will be satisfied. -
- thumb up
- 0
- thumb down
- 0
- flag
- Chris SBID #N/A
- Posted 08/30/2013
-
Hi Deborah,
Thank you for your response, much appreciated. Never mind the link, we always go the extra mile towards serving our customer. If you did not understand our service and did not want to take part in it, no problem :)
You can rest assured your account has been fully refunded and the only reason it takes 5-7 days to refund is due to the multiple banks involved, else it may even post sooner. The complete amount will be returned.
Please feel free to write to us at support @ dealfun . com in case you need any further assistance and we would be most willing to help. We take great pride in our customer service.
Most Sincerely. -
- thumb up
- 0
- thumb down
- 0
- flag
- oldcat SBID #N/A
- Posted 08/30/2013
- Hi Chris-- I didn't realize you were from Deal Fun. In any case, as I said I will be satisfied with the refund. Thanks, Debby
-
- thumb up
- 0
- thumb down
- 0
- flag
- sriramMS SBID #af2dd09aeb
- Posted 11/23/2013
-
Hello all,
This is Sriram.Today I've Registered in Dealfun.com.But I Was debited an amount of $89 for bidpack of dealfun,without even opting out for that pack.Unfortunately,I have used 5 bids(but dint purchase any items).I've requested for Repayment and I am yet to get reply from dealfun.com.Can you please tell me,whether i would get money back and whom to contact?
This message is to chris also who is from Cust relation of dealfun -
- thumb up
- 0
- thumb down
- 0
- flag
Similar User Submitted Complaints ▼
DealFun.com Complaint 349673 for $55.00
-
Remember, dont put any personal information in the report. There is a private
-
Anonymous
- Posted on 06/01/2016
Do You Have a Complaint?
Add a complaint and spread the word. High volume complaints have a better chance to get their money back. Submit a report and join forces with others like you!
Submit a Complaint NowBusiness Profile Summary
Company Statistics
- Complaint Against DealFun.com
- Complaints Filed: 946
- Reported Damages: $183,914.60
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.