False Advertising - Premier Cancun Vacations
Complaint 161527 Details
- Date Occurred: 09/27/2013
- Reported Damages: $349.00
- Location: Online - Package to Cancun - 5 nights/6 days
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I was called with an invitation from Premier Cancun Vacations, to travel to Cancun with 2 adults and 2 children (under 17) for 5 night/6 days; to stay at one of two locations spotlighted, in Cancun.
I was told that I would have 18 months to use the vacation if I booked the registration within the next 12 months. I was also told that I could transfer MY PURCHASE to anyone that I wanted to.
Since my son hasn't traveled outside the country, and he was graduating, I thought I would provide him with this package.
After I transferred the package to him, he called to place his reservation date. (My contract indicated that a $69 reservation fee would be applied on the date the reservation was placed) So, he called Premier Cancun Vacations to schedule his vacations dates.
They had switched the offer/contract letter to him, which included, not only the $69 but an additional $110 dollars to be paid on the date the reservations were set.
So, it now this reservation fee is a total of $69 + $110. What started out to be a fair deal has turned into a broken contract. There was no mention of any addition money other than the $69 in the first contract. They guaranteed me that I could give MY SAME CONTRACT to anyone that I wanted to. In my "recorded" acceptance, they did not inform me that there would be any additional fees applied, other than the $69. They have broken their contract with me and now they owe me a refund.
I want my money back. They broke the deal.
- ltanner461 SBID #ed7cf50ae2
- Posted 09/27/2014
Comments
- QualityControl SBID #0fe5b09536
- Posted 04/05/2013
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We thank you for bringing this matter to our attention. We have researched our system and we note that we have had numerous conversations with you regarding this issue. During the last of which we offered to play the verification recording tape for you so that you could hear, in your own words, your acknowlegment and understanding that you are responsible for the payment of airline tickets, hotel taxes and a $69 reservation fee, in order to use the vacation. We urge you to contact the customer service department so that we may play this recording for you. The requirement to pay for airline tickets, hotel taxes and the reservation fee would be applicable if you, yourself, used the vacation or to whomever you transferred the vacation package, in your case, your Son. The contract has not, in any way been broken or altered due to the transfer.
Although your vacation package is currently expired, in an effort to assist you, we would be happy to allow for a reactivation of your vacation and allow you to travel anytime during the next 12 months so that you or your Son, if you like, may use the vacation package and enjoy a fabulous stay in Cancun with us. We will waive the reactivation fee for your vacation in the amount of $150.00. As such, the only fees that will need to be paid to us so that you may enjoy your vacation is the $69 reservation fee and hotel taxes. As always, airline tickets are also your responsibility.
We hope that you find this resolution acceptable and visit us here, in Cancun, very soon.
Sincerely,
QUALITY CONTROL
PREMIER CANCUN VACATIONS -
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Company Statistics
- Complaint Against False Advertising - Premier Cancun Vacations
- Complaints Filed: 1
- Reported Damages: $349.00
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