SimpleCellPhoneSpy
Complaint 151035 Details

Hello,

SimpleCellPhoneApp.com
I've contacted this company several time with no positive end. This software still dont work. Here are the instructions I received and I followed them all.

My name is Greg and I'll be glad to help you quickly resolve any issues you're having with the software. In 99% of the cases I managed to help our customers by offering them 1-on-1 personalized support.
Before you proceed any further please read your purchase agreement:
[Irrelevant Information Removed]
I understand this whole process might be too technical for you, but I'm sure this will work for you, like it did for others who had no previous experience with mobile phones/computers.
I performed a detailed analysis of your account, to fully understand the issue you're dealing with. Apparently there is a conflicting error that prevents you from launching the attack. Don't worry there is a quick fix for this.
Let me explain: There are 2 possible causes for this situation:
1) Your phone isn't properly configured to intercept the target phone.
In this case, a quick fix for this would be to update your phone’s software and try again.
and/or
2) The target phone is running an application that is blocking all external communications.
In this case, you have to follow the troubleshooting guide that is presented on this page:
[Irrelevant Information Removed]
Since your system is displaying error#745, you have to install the Unblocker Tool.
We have A Strict Policy Rule And Strong Implementation Strategy To Reduce Fraud At Any Level:
[Irrelevant Information Removed]
Our support team will always be happy to help you with any questions. If there is something wrong with our system, just let us know. We will quickly fix any blocking issue you may encounter. If you are doing something wrong we will provide instructions and point you to the right tutorial.
Thank you for your support and continued cooperation!
Best regards,
Greg - Support Center
PS: While I checked your account I noticed an unusual activity and even some possible unauthorized actions. Please make sure you read our terms of service before you proceed any further.
(This is what I sent) Message: Hello,
I would very much like to get your program to work on my PC. I've tried every step you people have given me. I was also told to update my cell phone and I tried I recived a message my phone was up to date. What software do I need to have installed on my cell phone in order to get your program to work. IM, Navigator, City ID or what; Or do I need a newer phone. Something is very wrong here. On my Dashboard all I get is a buffing logo that spends for up to 30 minuts and nothing else.
Please Help
Ticket Details
Ticket ID: AUU-327-91865
Department: SimpleCellPhoneApp.com - Customers (Paying Members)
Type: Issue
Status: In Progress
Priority: High

Thank you for contacting our Customer Support Service.
My name is Mike and I'll be glad to help you quickly resolve any issues you're having with the software. In 99% of the cases I managed to help our customers by offering them 1-on-1 personalized support.
Before you proceed any further please read your purchase agreement:
[Irrelevant Information Removed]
I understand this whole process might be too technical for you, but I'm sure this will work for you, like it did for others who had no previous experience with mobile phones or computers.
Your membership link is:
[Irrelevant Information Removed]
Be careful to select the file corresponding to your operating system (Windows or Mac). Don't forget to download&install the files on your computer, not your phone.
After you download the software on your computer, don't forget to read the pdf manual:
[Irrelevant Information Removed]
Please watch the video tutorial to learn how to configure the software on your PC:
[Irrelevant Information Removed]
Attention Windows Users: If you can't run the software on your PC(Windows), please install net framework from this link:
http://www.microsoft.com/en-us/download/details.aspx?id=17113
If you have a MAC, you don't need to install net framework on your machine.
If there is anything else I can do for you, please let me know and I will be glad to help you.
Best regards,
Mike - Support Center
Ticket Details
Ticket ID: AQV-288-63268
Department: SimpleCellPhoneApp.com - Customers (Paying Members)
Type: Issue
Status: In Progress
Priority: High
Support Center: http://newsupportcenter.kayako.com
Ticket Details
Ticket ID: AQV-288-63268
Department: SimpleCellPhoneApp.com - Customers (Paying Members)
Type: Issue
Status: In Progress
Priority: High

Support Center: http://newsupportcenter.kayako.com
This sounds like your .NET has not installed properly. So you will need to uninstall .NET framework and clean it from your system and then install it again on your machine.
http://www.microsoft.com/en-us/download/details.aspx?id=17113
If this manual method do not work, you can use our NET Framework cleanup tool.
[Irrelevant Information Removed]
Just download, extract and run file. Select the version of .NET Framework that you want to cleanup and click the “Cleanup Now” button. The cleanup process takes a while, so be patient and don’t close the cleanup tool or restart your computer.
This tool is designed as a last resort for cases where install, uninstall or repair did not succeed for unusual reasons.
I hope this answered your question well enough. Thank you for your support and continued cooperation!
Ticket Details
Ticket ID: AUU-327-91865
Department: SimpleCellPhoneApp.com - Customers (Paying Members)
Type: Issue
Status: In Progress
Priority: High
Support Center: http://newsupportcenter.kayako.com

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: AUU-327-91865
Subject: (no subject)
Department: SimpleCellPhoneApp.com - Customers (Paying Members)
Type: Issue
Status: Open
Priority: High

You can check the status of or reply to this ticket online at: http://newsupportcenter.kayako.com/Tickets/Ticket/View/AUU-327-91865
Kind regards,
Support Center
Support Center: http://newsupportcenter.kayako.com

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: AUU-327-91865
Subject: (no subject)
Department: SimpleCellPhoneApp.com - Customers (Paying Members)
Type: Issue
Status: Open
Priority: High

You can check the status of or reply to this ticket online at: http://newsupportcenter.kayako.com/Tickets/Ticket/View/AUU-327-91865
Kind regards,
Support Center
Support Center: http://newsupportcenter.kayako.com

Thank you for placing your order with simplecellphoneapp.com
Your Private Membership Link is:
[Irrelevant Information Removed]
Please watch the video tutorial to learn how to configure the software on your
PC:
[Irrelevant Information Removed]
Don\\\'t forget to read the pdf manual:
[Irrelevant Information Removed]
CUSTOMER SUPPORT:
If you have any content-related or technical questions about your purchase, only
the manufacturer can provide proper support.
To open a support ticket please visit this link:
[Irrelevant Information Removed]
BILLING SUPPORT:
If you have any questions about your payment, please email us at
[Irrelevant Information Removed]
Thank you
Michael Venuti - managing director @ SimpleCellPhoneApp

Dear customer,
Thank you for contacting our Customer Support Service.
My name is Daniel and I'll be glad to help you quickly resolve any issues you're having with the software. In 99% of the cases I managed to help our customers by offering them 1-on-1 personalized support.
Before you proceed any further please read your purchase agreement:
[Irrelevant Information Removed]
I understand this whole process might be too technical for you, but I'm sure this will work for you, like it did for others who had no previous experience with mobile phones/computers.
I performed a detailed analysis of your account, to fully understand the issue you're dealing with. Apparently there is a conflicting error that prevents you from launching the attack.
There are 2 possible causes for this situation:
1) Your phone isn't properly configured to intercept the target phone.
In this case, a quick fix for this would be to update your phone’s software and try again.
and/or
2) The target phone is running an application that is blocking all external communications.
In this case, you have to follow the troubleshooting guide that is presented on this page:
[Irrelevant Information Removed]
Since your system is displaying error#745, you have to install the Unblocker Tool.

Our support team will always be happy to help you with any questions. If there is something wrong with our system, just let us know. We will quickly fix any blocking issue you may encounter. If you are doing something wrong we will provide instructions and point you to the right tutorial.
Thank you for your support and continued cooperation!
Best regards,
Daniel - Support Center
From: "[Personal Information Removed]" <[Personal Information Removed]>
To: [Personal Information Removed]
Sent: Tuesday, August 21, 2012 3:36 AM
Subject: existing members support
Monday, August 20, 2012, 7:36 pm [EST]

This message serves as confirmation that you are now successfully registered in our support center.
Registered Email: [Personal Information Removed]
You can visit the Support Desk at any time by going to http://newsupportcenter.kayako.com/
Please do let us know if you have any questions.
Regards,
Support Center
Support Center: http://newsupportcenter.kayako.com

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: AQV-288-63268
Subject: Instruction Page Was Lost
Department: SimpleCellPhoneApp.com - Customers (Paying Members)
Type: Issue
Status: Open
Priority: High

You can check the status of or reply to this ticket online at: http://newsupportcenter.kayako.com/Tickets/Ticket/View/AQV-288-63268
Kind regards,
Support Center
Support Center: http://newsupportcenter.kayako.com

Thank you for contacting our Customer Support Service.
My name is Greg and I'll be glad to help you quickly resolve any issues you're having with the software. In 99% of the cases I managed to help our customers by offering them 1-on-1 personalized support.
Before you proceed any further please read your purchase agreement:
[Irrelevant Information Removed]
I understand this whole process might be too technical for you, but I'm sure this will work for you, like it did for others who had no previous experience with mobile phones/computers.
I performed a detailed analysis of your account, to fully understand the issue you're dealing with. Apparently there is a conflicting error that prevents you from launching the attack. Don't worry there is a quick fix for this.
Let me explain: There are 2 possible causes for this situation:
1) Your phone isn't properly configured to intercept the target phone.
In this case, a quick fix for this would be to update your phone’s software and try again.
and/or
2) The target phone is running an application that is blocking all external communications.
In this case, you have to follow the troubleshooting guide that is presented on this page:
[Irrelevant Information Removed]
Since your system is displaying error#745, you have to install the Unblocker Tool.
We have A Strict Policy Rule And Strong Implementation Strategy To Reduce Fraud At Any Level:
[Irrelevant Information Removed]
Our support team will always be happy to help you with any questions. If there is something wrong with our system, just let us know. We will quickly fix any blocking issue you may encounter. If you are doing something wrong we will provide instructions and point you to the right tutorial.
Thank you for your support and continued cooperation!
Best regards,
Greg - Support Center
PS: While I checked your account I noticed an unusual activity and even some possible unauthorized actions. Please make sure you read our terms of service before you proceed any further.

(This is what I sent) Message: Hello,
I would very much like to get your program to work on my PC. I've tried every step you people have given me. I was also told to update my cell phone and I tried I recived a message my phone was up to date. What software do I need to have installed on my cell phone in order to get your program to work. IM, Navigator, City ID or what; Or do I need a newer phone. Something is very wrong here. On my Dashboard all I get is a buffing logo that spends for up to 30 minuts and nothing else.
Please Help
Ticket Details
Ticket ID: AUU-327-91865
Department: SimpleCellPhoneApp.com - Customers (Paying Members)
Type: Issue
Status: In Progress
Priority: High
Support Center: http://newsupportcenter.kayako.com

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: AQV-288-63268
Subject: Instruction Page Was Lost
Department: SimpleCellPhoneApp.com - Customers (Paying Members)
Type: Issue
Status: Open
Priority: High

You can check the status of or reply to this ticket online at: http://newsupportcenter.kayako.com/Tickets/Ticket/View/AQV-288-63268
Kind regards,
Support Center
Support Center: http://newsupportcenter.kayako.com

simplecellphoneapp.com order number: 1252527167
G2S is the authorized reseller merchant for simplecellphoneapp.com Thank you for placing your order with simplecellphoneapp.com.
Your transaction value is: 97.00 USD.
Please note that your statement will list G2S-NewSupportCenter
Please check your email for further instructions about your purchased product. If you do not find the email in your inbox, please check your spam filter or bulk email because the message might have been mistakenly moved there by your anti-spam protection.


CUSTOMER SUPPORT If you have any content-related or technical questions about your purchase, only the manufacturer can provide proper support. To open a support ticket please visit this link: [Irrelevant Information Removed]
BILLING SUPPORT
If you have any questions about your payment, please email us at

[Business Has Requested the Removal of Personal Information]

Sincerely,
Gate2Shop
General Terms and Conditions: http://www.g2s.com/terms-and-conditions/

This Software Is A Rip Off Thank You For Your Time.

Lorna J. Garrett
(Irrelaven Information Removed)