Continental Van Lines, NJ
Complaint 150070 Details

I spent several days working on an estimate for a pack and move into a local storage unit. I was given a quote of 1489. Regardless of some items being sold in the interim, we kept that quote as a 'high quote' just to be sure. As I was unavailable during the pack, the workers were let in. After items were loaded, I received a call that I owed them over 2200. At that point, I had no choice but to pay on a 'settled' amount as my items were already hostage in their truck.

My card was charged WITHOUT authorization for 2000.

I have gone through the items that were 'packaged'. In addition to underbidding the quote to seal the deal, lying about the events that occurred to the credit card company when disputed (which I have seen copies of the statement made by the owner that states that the company was "in contact with me the entire time of the pack" and that "I was made aware of any upcharges and agreed prior to the move"....which I have all phone records proving that those calls do not exist.) , i found several of the boxes to be lamps and breakables thrown in with no wrapping, or packaging of any kind. 4 lamps were broken (before even moved onto my truck) (they did not even bother to remove the light bulbs ! Upon unpacking, I come to find several pieces of gold jewelery missing consisting of 14k necklaces with gold charms, 14k bracelet and several 14k earrings. Interestingly, the costume jewelery in the same drawer were all accounted for and packed in a shoe box..

I have filed a complaint with the BBB, in addition to the Federal Trade Commission. I have also submitted this information about this company to every moving company rating site that I have been able to find. Interestingly, I have found several complaints and lawsuits against this company for the exact same practices.

Please know that I will make it my priority to do or contact who ever I need to in order for your company to be investigated, fined, and/or shut down for shoddy business practices.

BE AWARE IF CHOOSING TO USE THIS COMPANY