roku
Complaint 14937 Details

  • Date Occurred: 08/21/2011
  • Reported Damages: $8.97

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries


I ordered a program from roku on 7/21/11 for a one time charge of $2.99, I was billed twice and called them, they gave me credit for both charges but deleted the program. I called back and reordered the program on 7/29/11 and was again charged twice, I called again and they promised to 'escalate' the situation and get it resolved. on 8/21/11 I received yet another invoice for $2.99 for the program, so I have been charged 5 times, two of those charges refunded. at the urging of my bank I removed all $$$ info from my roku account only to find I had a balance due of $2.99. I called to resolve this on 8/24 and was told it would be 'escalated' and fixed only to find last night that again the program was deleted from my roku with no refund of the 3 unauthorized payments to them. they denied deleting it and told me I should re-enter my $$ data and reorder the program for $2.99. this almost sounds like a joke but I have all the history of this in b/w on paper. I have contacted the software program guy to sold this program to roku and he is trying to help but nothing works
I need some serious help here

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Business Profile Summary

  • roku logo

Company Statistics

  • Complaint Against roku
  • Complaints Filed: 2
  • Reported Damages: $78.92
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